Outlines a cognitive model of the self-system, detailing the structural representation of self-relevant information in memory and the processes involved in retrieving and utilizing this information. Reports five experiments supporting the model. (MS)

Investigates how language usage differs in same-sex and mixed-sex dyads. Finds partial support for the Gender-Linked Language Effect in same-sex dyads and for the attenuation of that effect in mixed-sex dyads. (MS)

Finds that workers in a large organization identified more strongly with their self-managing team than with their company and that long-term workers reported more identification with both their team and company than did short-term workers. Suggests that a concertive (or team-based) system of control is more powerful but less obtrusive than its…

Reports on a three-part investigation examining stigmatization toward gays and persons with AIDS by undergraduate students as more a symbolic than instrumental process, through the expression of attraction (task, social, and physical) and desire for future interaction, and through nonverbal expressions of involvement. (SR)

Analyzes two of the earliest known speeches by United States women, Priscilla Mason's 1793 salutatory oration and Deborah Sampson Gannett's 1802 lecture tour. Suggests that the conflict between justifying their violation of taboos and speaking in ways appropriate to the occasion (and to their sex) limited their ability to produce coherent works of…

Offers a communicative, dialogic approach to studying urban historic districts. Focuses on several contemporary conflicts concerning the meaning of "community" in Ybor City, a national landmark historic district in Tampa, Florida, to reveal how people actively occupy, struggle over, and use such urban spaces. (SR)

Reports on a trial simulation in which exposure to publicity regarding the defendant and general stories about acquaintance rape were manipulated; participants then viewed an enacted rape trial. Finds that male subjects exposed to predatory rape publicity were pro-defendant, whereas women were unaffected. Discusses male reaction to information…

Finds that pro-life women actively searched for authorities and authoritative information that were not "corrupted" by the values of secular society. Finds that, paradoxically, they drew on secular forms of argument, claiming scientific authenticity for their own sources, and that their selective viewing habits resulted in the…

Describes AT&T's long distance service interruption in New York on September 17, 1991, as a serious threat to its corporate image. Analyzes the advertising actions taken by AT&T to restore its image. Discusses three primary strategies developed in the advertising: mortification, plans for correction, and bolstering. (HB)

Examines university students' employment interview satisfaction. Finds that interview communication satisfaction significantly predicted applicants' postinterview attraction to vacancies; whereas preinterview attraction to vacancies did not predict applicants' interview communication satisfaction; and applicants' employment intentions were…

Proposes a framework for organizing and conceptualizing the interdisciplinary research on customer service encounters. Describes the three categories into which service behaviors tend to fall. Outlines areas of service behavior that future research should consider. (HB)

Develops and tests hypotheses concerning the relationship of specific advertising strategies to affective and analytic cognitive responses of the audience. Analyses undergraduate students' responses to 240 advertisements. Demonstrates that advertising strategy variables accounted substantially for the variance in affective and analytic cognition.…

Reviews theoretical work on emotional communication and burnout, concentrating on the Empathic Communication Model of Burnout. Tests hypotheses with a sample of workers who provide services to the homeless. Suggests that the moderating variables of job involvement, organizational role, and attitude about service recipients influence the impact of…

Argues that demonstrations have become one of the primary means with which cultural groups who lack political access gain public status. Examines the ways in which visual language politically promotes cultural identity, particularly the demands of overcoming an "ahistorical" identity. (SR)

States that media effects are largely long-term and indirect, and that lay publics associate more risk with science and technology in their social context than with the underlying science itself. Uses biotechnology to explore media effects issues. Concludes that the scientific community's interests would be better served by news addressing…