This project assessed an intervention to improve employee customer service behaviors (correct greetings and closing behaviors). A combination of task clarification and manager-delivered social praise resulted in increased correct greeting from 11.5% to 66% and correct closing from 8% to 70%. The effect was maintained at a 48-week follow-up for…

This study examines language planning as displayed in street names, advertising posters, billboards, and supermarket product displays in three Moroccan cities: Casablanca, Fes, and Rabat. The study reveals somewhat confusing language planning stemming from on-going political, economic, and social transformation in Morocco. More than 50 years after…

Increased competition from Internet merchants, coupled with the swelling popularity of electronic books and skyrocketing textbook prices, is forcing the nation's college stores to get creative, find new ways to boost revenues, and drive sales of books and other merchandise to students and faculty. To make up for lost revenue as a result of…

Ten years ago, stories like "B&N: The New College Library" (LJ 2/1/98) and "What If You Ran Your Library Like a Bookstore?" (American Libraries, 3/98) kicked up a controversy about the viability of libraries. Ironically, these days it's the book business that has an aura of crisis and gloom, while visits to libraries are surging. Over two billion…

The "State Indicator Report on Fruits and Vegetables, 2009" provides for the first time information on fruit and vegetable (F&V) consumption and policy and environmental support within each state. Fruits and vegetables, as part of a healthy diet, are important for optimal child growth, weight management, and chronic disease…

It is all about serving the customer. That is how capitalism plays out. It finds a market need and then creates a product or service to address that need. The Baby Boomer generation, all 76 million, will be retiring soon. Eventually, some may find it very hard to move about and do their routine food shopping. In this article, the author's…

This study examines the relationship between child weight and fast food and fruit and vegetable prices and the availability of fast food restaurants, full-service restaurants, supermarkets, grocery stores and convenience stores . We estimate cross-sectional and individual-level fixed effects (FE) models to account for unobserved individual-level…

The physical, psychological, cultural, social, and organizational elements of a learning environment are as important as the learning opportunities themselves. The Apple Store blends retail and school into a new type of learning environment that lets the customer learn anything, at any time, at any level, from experts, expert practitioners, and…

Minneapolis is a book lover's paradise. There are dozens of neighborhood bookstores, a sleek new $125 million Minneapolis Central Library, and Open Book, the nation's first facility devoted to the literary arts. No wonder it was dubbed America's most literate city last year. But one of the best-kept secrets is that Minneapolis and nearby Mankato…

In the early years of online retailing, having an online presence and low prices were believed to be key drivers of success. More recently, electronic service quality has become essential as an online marketing strategy. Online stores provide higher service quality to create online customer loyalty, improve customer satisfaction, and keep a…

This paper addresses the need for a method of continual and frequent verification regarding course content taught in some post-secondary courses. With excessive amounts of information generated within the workplace, continual change exists for what is taught in some of our business courses. This is especially true for specific content areas such…

The authors examined a strategic policing initiative that was implemented in a high crime Nashville, Tennessee neighborhood by utilizing a mixed-methodological evaluation approach in order to provide (a) a descriptive process assessment of program fidelity; (b) an interrupted time-series analysis relying upon generalized linear models; (c)…

Obesity and other diet-related chronic diseases are more prevalent in low-income urban areas, which commonly have limited access to healthy foods. The authors implemented an intervention trial in nine food stores, including two supermarkets and seven corner stores, in a low-income, predominantly African American area of Baltimore City, with a…

Orland is a small agricultural town in Northern California. The community has been deluged with fundraisers and requests for money. The author knew there must be a way to self-fund. She took a closer look at what made some of their community artists successful, and she looked at what the public bought. Her challenge was to put together a project…

As parents and students struggle with increasing college costs, one issue receiving considerable attention over the past several years has been the rising price of textbooks. The question of whether a relationship exists between textbook pricing and the overall cost of college has attracted notice from consumer interest groups and, subsequently,…