Users of a search/document delivery service in a large engineering firm were surveyed to determine the amount and relevancy of information received, time saved by using the service, dollar value of information received, number of employees using or seeing the information, and any improvement in the firm's competitive position. (EM)

Reports results of a survey of 613 heavy users of scientific and technical books and journals in U.S. libraries. Information obtained through interviews includes sex and occupation of interviewees; the type of resource most recently used; why and how it was used; and the type of library used. (EM)

Develops a framework for analyzing the value of information, information products, and services from the viewpoint of information use, and analyzes the practical values of different types of information to study the problems involved in assessing their value-in-use and exchange value. Existing research studies are analyzed using this approach.…

Studied the effectiveness of the Support Service Staff at Saint Joseph's University by measuring the relationship between actual utilization of the services and perceived sensitivity of the personnel who are charged to provide them. The variables of rates of attrition and retention were used to determine the extent of utilization and its…

Examined the utilization patterns of caregivers (N=597) to dementia victims when services were available. Identified and examined factors influencing service utilization, including amount of burden experienced by the caregiver, the degree of involvement in the care of the patient, and the amount of resources available. Respite-oriented services…

This annotated bibliography of materials dealing with the evaluation of library reference services is arranged by category including literature success, quality, and accuracy of answers; cost and task analysis; interviews and communication; classification of reference questions; reference collections; staff availability; use and nonuse of…

Students' library usage, attitudes, and skills were surveyed three years after they had participated in a university library instruction program. Results of the questionnaire, which was based on the design of a pre-posttest developed to evaluate the program in 1982-83, indicated that most students are using the library on a regular basis. (6…

Provides a profile of Hispanic women's use of inpatient mental health facilities. Presents gender differences for Hispanic and non-Hispanic inpatient admissions regarding age, marital status, and diagnosis. Women, particularly Hispanics, used service less than men; admission rates were higher for men with schizophrenia and alcohol-related…

A study at the Emory University School of Business Administration library compared the effectiveness of faculty members and librarians as book selectors. Effectiveness was measured by comparing selected titles with the Baker list published by the Harvard Business School and with business periodical reviews, and by examining circulation records.…

Describes the Marquette University Interlibrary Loan Log, which is an online log of borrowing and lending requests. Applications of the interlibrary loan data for statistical reporting, management decision making, collection development, online enhancement, and copyright monitoring are discussed. (3 references) (CLB)

Examined characteristics of Black student users (N=51) of university counseling services enrolled at a predominantly White state university. Found that Black women predominated, reporting a high incidence of depression and loneliness, whereas Black men tended to underutilize services. (Author/ABL)

The effects of employer and user images of library and information work on the status of corporate librarians and the use of the library are discussed. Librarians' self image, attitudes toward corporate libraries, and sense of lacking necessary job skills are cited as possible factors. (CLB)

Fifty-five Association of Research Libraries member academic libraries were surveyed to determine trends in use of commercially available online numeric databases. Databases searched, searchers, users, publicity, library role in relation to numeric databases, and librarians' attitudes toward and knowledge of databases are examined. The…

Proposes and investigates feasibility of using three new variables in addition to simple activity counts in measuring reference services: (1) user questioning regardless of where activity occurs; (2) treating individual user and question as unit of analysis; and (3) examination of questioning in context of other library use. (11 references) (EJS)

A survey of elementary teachers who had participated in inservice programs conducted by the social studies curriculum projects of the late 1960s and early 1970s showed that these projects did have a positive impact on teaching. For example, 60 percent of responding teachers today use a student-centered/process-oriented approach to teaching. (RM)