Applying a body of theory and empirical research in the study of customer loyalty drivers in the services sector, this paper sets out a number of marketing and Web site design implications for e-retailers. It then suggests several means by which e-retailers can manage customer perceptions to increase sales and develop greater customer loyalty.…

Investigates the impact of the Internet on the UK (United Kingdom) second-hand and antiquarian book trade. Results from questionnaires and interviews showed that, overall, electronic commerce presents an opportunity rather than a threat to this traditional retailing sector, partly due to pre-existing database management and distribution skills.…

Communities across the nation have become increasingly concerned about inhalant use and use of harmful legal products among youth because of increasing prevalence rates and deleterious health consequences from abusing these products. The increasing concern of communities about inhaling and ingesting legal products has been coupled with increasing…

Ethical maturity and behavior are of great concern to all educators, firms, and investors, and even more so in a recession. This research surveyed managers and employees in the retail environment to measure their Personal Business Ethics Scores (PBES) to see if age, education, and management experience makes a difference in making more ethical…

This address, given at a workshop on distributive education, dealt primarily with the coordination of classroom theories of retail selling with their application in the store. The teacher-coordinator, who is responsible for this step, often has such a full program that he tends to overlook it. The teacher must work with the merchant for an…

The successful university-owned and operated store at the University of Maryland, which has an annual volume in excess of $3 million and utilizes 27,000 square feet of space in the student union, places priority on used textbooks, tradebooks, and vocational volumes; the department-store-on-campus concept; attention to gifts, clothing, and greeting…

Color video can be utilized by department stores involved in fashion retailing, such as Dayton's, to train employees while maintaining the store's reputation for quality. Its uses include product knowledge, store policies and procedures, management communication market, trip reports, trend shows, role-playing, modular courses, and executive…

Recounts the activities that a number of bookstores have sponsored in order to generate children's interest in books, such as making valentines in February, having Santa Claus pay a visit in December, and having children tape record their favorite stories so that blind children can listen to them. (DF)

Describes a project in which an urban university and a local retail establishment in a metropolitan area collaborated with a postsecondary institution in a market research project designed to determine the degree of professionalism practiced in sales performances in retail stores. (CT)

The author describes how a retail chain used videotape to teach a new inventory method." (Editor/AK)

The retailing industry is overviewed and executive training programs are detailed. Jobs in retailing are described: merchandising, department manager, assistant buyer, buyer, merchandise manager, and store manager. Also discussed are operations, financial control, and personnel management. (CT)

It is argued tha alternate pricing methods for college textbooks--including net pricing, net billing, and single copy order pricing--would be detrimental to college bookstores. Publishers are urged to continue with the traditional method, and other publisher practices that could help bookstore managers are suggested. (JMD)

Reveals that three factors--two involving customer prototypes and one involving store attributes--explain consumer images of retail stores. (KS)

This survey of 208 Internet users examined the factors underlying Internet usage and shopping. Data were gathered on Information shopping (IS) innovativeness, overall IS frequency, visit variety, purchase variety, network prevalence, education, age, gender, employment, extensiveness of Internet use, and non-shopping Internet applications. (MES)

This survey of senior marketing executives in the United Kingdom's largest retail organizations investigated the extent to which the adoption of e-commerce is influenced by the socio-demographic characteristics of their target customers. Results demonstrate that organizations are most likely to adopt the Internet if their typical customer is male,…