A discussion of the use of advisory committees in college and university administration outlines their many potential roles at both program and institutional levels, identifying reasons they are established and often underused. Issues of advisory committee effectiveness are then explored by examining several types of underinvolved and overinvolved…

Presents results from a study examining approaches developed by seven governments to foster competitive intelligence practice in SMEs (small and medium enterprises) and compares them with the approach taken by the government of Quebec. Suggests a need for a better understanding of information needs and uses in SMEs. (Contains 22 references.)…

Describes how experts create and use "bundles"--organized, highly selective collections of information--to help solve problems and maintain situation awareness. Based on fieldwork in an intensive care unit, five examples of bundles are described that illustrate the variety of bundles in use. A summary of bundle properties is given. (AEF)

Discusses organic architecture and suggests that learning environments should be designed and constructed using an organic approach, so that learning is not viewed as a distinct human activity but incorporated into everyday performance. Highlights include an organic knowledge-building model; information objects; scaffolding; discourse action…

Presents an approach increasingly employed by businesses to track and respond to their customers to provide better and faster services: customer relationship management. Discusses its applicability to the operations of higher education and institutional research and the role it plays in the knowledge management framework. (EV)

Discusses knowledge management that seeks to minimize information overload in order to enhance performance. Highlights include the differences between data, information, and knowledge; the relationship between learning, knowledge, and performance; the use of focus groups; documenting results; and knowledge classification. (LRW)

Explains knowledge services as the successful use of information in organizations that includes information management, knowledge management, and strategic learning, and focuses on the customer. Discusses the role of special librarians and information professionals, benefits to the organization, and return on investment. (LRW)

Presents 10 questions that development officers should be able to answer from their database and the powerful implications this data mining has for both annual and major giving programs. Discusses development officers' increasing need for in-house expertise in data analysis. (EV)

Scholarship has not undergone a paradigm shift in terms of argument and research with the introduction of the Web-based information world. Searching, on the other hand, has undergone a significant shift. In teaching students to find, use, and evaluate information, librarians and instructors need a useful model of the information world that enables…

Social scientists have repeatedly demonstrated that individuals tend to underutilize base-rate information in favor of case-specific information in problems investigating subjective probability estimation. Despite the pervasiveness of this base-rate fallacy, little progress has been made in establishing a definitive explanation for its cause. This…

Information technology has developed to the point of providing a means to manage nursing and related health-care data effectively for nursing administrators, educators, practitioners, and researchers. Therefore, the newly recognized area of nursing informatics is important to the nursing profession as a whole. Nursing informatics is defined as the…

Elaborating on the complex nature of literacy from a social, epistemological, psychological, and pedagogical perspective, this book describes the group of people called the "scribal society." The book notes that scribes were (and still are) not simply people who can decode and encode written language, or "text"--scribes must…

This paper considers discourse models of knowledge and use and social problem solving that revive the tradition of dialectical reasoning (the broader term) or rhetoric, i.e., the art of using language, in speaking or writing, to convince others that something is true, right, or better. Discourse models of knowledge use allow taking the…