Describes how three Wisconsin school superintendents used the process of situation appraisal and decision analysis to improve their problem-solving and decision-making capabilities and those of their leadership teams. Provides several examples. (PKP)

Develops and tests an interventionist model (which posits that effective mediators assume active, highly participatory roles in the mediation process) using 91 mediated roommate disputes. Examines (1) the impact of disputants' expectations on the process of mediation; and (2) whether disputants' and mediators' perspectives were consistent…

Investigates the relationship between general styles of communicating and more situation-specific conflict management styles. Finds substantial relationships between general communication styles and conflict management styles, as well as very substantial relationships between the style constructs and task attraction of supervisors. (SR)

Teaching conflict resolution in home economics classes should encompass negotiation skills, communicating by brainstorming, using mediators and arbitration, and modeling behavior. (SK)

Reviews some of the research on communication, conflict, dispute resolution, and theories of conflict. (SR)

Tests three different models (information exchange, heuristic trial and error, and coercion avoidance) for achieving integrative outcomes in buyer-seller bargaining. Finds that communication processes both predict and mediate the influence of aspirations on integrative outcomes. (SR)

Investigates the relationship between coorientational accuracy and differentiation time and two dimensions of conflict (interaction satisfaction and assertiveness of influence strategies). Suggests that entering a conflict with high coorientational accuracy leads to less differentiation and fewer assertive strategies during the confrontation and…

Expert facilitators combine both diagnostic and intervention skills in eight domains: group development, goals, roles, communication, meeting management, decision making, problem solving, and conflict management. Most people can develop group facilitation skills. (SK)

Presented in the form of a debate and rebuttals are both sides of the issue, first stated by Lord Brougham in 1820, of a client's legal and moral rights to his counsel's total support. It is concluded that advocacy in law does not carry some special authority or excuse the lawyer from accepting moral responsibility for his professional choices.…

Examines specific intervention strategies designed to deal directly with complaints, conflict, and criticism. Defines intervention strategies and their importance. Discusses techniques for intervention strategies, and dynamation strategy skills such as observation and listening. (PRA)

Defines conflict, looks at its causes, discusses the various types of organizational conflict, reviews the Myers-Briggs psychological types as they affect conflict, examines managers' typical reactions to internal and external conflict, and lists six keys to successful conflict resolution. (SR)

Conflict resolution or peace-making skills require that adults become aware of and challenge assumptions underlying their views and that they consider new ways of thinking. Critical thinking theories and techniques can help bring about the perspective transformation necessary to reducing conflict. (SK)

In conflict-torn Afghanistan, international nongovernmental organizations are attempting to build indigenous capacity for development. Strategies include support for women, involvement of local elders, and integration of internal and external value systems. (SK)

Explores how couples cope with marital conflict from the early years of their relationships to the present time. Focuses on conflict management styles from face-to-face confrontation to avoidance, as well as gender and ethnicity influences on styles of coping with conflict. Implications for social work practice are discussed. (Author/MKA)

Basic characteristics and factors in conflict and conflict management in the context of institutions of higher education are examined, particularly as they interact in the context of a higher education institution. Drawing on the literature, trends in conflict management approaches, reasons for conflict, and results of conflict are identified.…