The results are reported of a survey of teachers of English as a second language (ESL) in five Washington, D.C. metropolitan area university language institutes concerning the working conditions most conducive to job satisfaction. The survey found several weak indicators: style and perceived overall administrative effectiveness of the director;…

This report summarizes responses to a questionnaire sent to both school and business participants in the Join-A-School Program in Albuquerque, New Mexico. The program, which pairs schools and businesses within a community, was originated in 1985; this survey is the first evaluation of the program. Responses were received from 47% of the business…

The facts that most public services are delivered by subarea and that subareas can be identified by the socioeconomic status of the residents, often lead to discrimination in service delivery based on the wealth or prestige of the subareas. It follows that citizen satisfaction with services delivered might vary from sector to sector within a city.…

An experiment demonstrating the effect of busyness of library staff on the frequency of approach by users is presented as an example of applying a scientific approach to the problems of the librarian-client interface using the methodology of the experimental psychologist. This methodology is explained and a review of the literature on…

This paper is concerned with the identification and testing of salient variables which show potential for explaining client use of evaluation information. A single-page interview instrument was devised which aggregated the factors and factor categories collected following an extensive review of the literature. Data were collected from a…

This paper discusses the concept of stress by drawing from social-psychological, occupational, family, and medical perspectives. A model of stress based on an integration of these perspectives is developed and then applied to the family relationship over time. The components of the model consist of: (1) a stressor stimulus, any situation that may…

Intervention activities in reading and language arts, designed and implemented by the Teacher Corps program at Holland Elementary School (Springfield, Ohio), are described and evaluated. Activities performed by teacher interns included introducing and distributing books; reading stories and poems; constructing learning centers; and planning and…

Spillover and compensation are two recurrent hypotheses concerning the relationship between work and nonwork. Spillover proposes a basic similarity between an individual's activities and feelings in both the world of work, and nonwork; compensation proposes fundamental dissimilarity between the individual's world of work and nonwork. To focus on…

Research into both the information needs of engineers engaged in research and development, and the means chosen by engineers to fulfill their information needs are summarized in this condensation of a Master's thesis. Parallel questionnaires were administered in 1981 to 78 engineers at the U.S. Army Corps of Engineers Construction Engineering…

Researchers have spent considerable time and effort in the last 5 years developing process models to explain individuals' job turnover behavior. To examine the predictability of internal job transfers and turnover behavior from individuals' work values, career plans, and job satisfaction, nurses (N=160) completed questionnaires on demographic…

Incoming freshmen at the University of North Carolina at Wilmington completed evaluations of their two-day orientation. The Orientation Evaluation is administered to freshmen who have chosen to participate in one of three sessions: Summer Orientation, Learning, Advising, and Registration sessions (SOLAR). A total of 166 students completed the…

New York University (NYU) Libraries received a 1-year grant from the Association of Research Libraries to study users' responses to its recently installed Geac online catalog, Bobcat (Bobst Library Computerized Catalog). The survey instrument, developed for Council on Library Resources (CLR)-funded national study of responses to public access…

Patterns of advancement of women administrators were studied with a sample of 188 administrators of home economics departments. The respondents ranged in age from the late twenties to the mid-sixties. A specially-developed instrument was administered to the sample--Women in Higher Education: Characteristics and Employment Strategies. About 75…

Student perceptions of the effectiveness of three state universities was studied: Arizona State University, University of Arizona, and Northern Arizona University. An operational definition of effectiveness was proposed based on the literature, and a list of organizational activities was validated by administrators, faculty, community…

This study was designed to develop instruments to measure employee burnout. The Matthews Burnout Scale for Employees is a 50-item self-report measure. The Matthews Burnout Scale for Supervisors is a 50-item scale for use in evaluating employee burnout. Content-based items were tested for construct validity with a group of employees, and their…