Six Sigma is an organization wide program that provides common set of goals, language, and methodology for improving the overall quality of the processes within the organization (Davis & Heineke 2004). Six Sigma main concern is for the customer. What will the customers want? Need? Six Sigma has a model that helps Sigma get implemented DMAIC model…

Although recent results from the National Survey of Student Engagement (NSSE) suggest there is considerable variation in levels of undergraduate student engagement within Carnegie institutional classifications, research also suggests different classifications of institutions exhibit different types (Pike and Kuh, 2005) and levels (Pike, Kuh and…

This paper presents the results of the 2001 Student Satisfaction Inventory for Western Iowa Tech Community College (WITCC). Twenty-six course sections with an enrollment of 432 students were randomly sampled from the College's data system. Instructors administered the survey to all students in attendance during their class periods. A total of 259…

This is a report on the 2000 Yearly Evaluation of Services by Students (YESS) survey administered by Howard Community College (HCC) (Maryland) to assess student satisfaction with college services and other aspects of the campus environment. The YESS survey has been administered since 1991. In 2000, 991 out of 2,215 students responded to the survey…

Although shortages of certified special education teachers occur in both rural and urban areas, they are more critical in rural districts, where recruitment can be problematic and there are few special educators on staff. In response to chronic shortages in the state, the Utah State Office of Education created a critical personnel shortages…

This document is a narrative summary of an institutional effectiveness survey administered in the fall of 2000 at Cerritos College (California). The survey was designed to assess satisfaction with the institution. Administered to help meet the accreditation standards set by the Western Association of Schools and Colleges (WASC), the survey…

In 2004, the Dean of Arts and the Dean of Science at UBC partnered with the Arts Undergraduate Society and the Science Undergraduate Society to gain a better understanding of undergraduate student experiences and outcomes. The Undergraduate Student Survey on Student Satisfaction and Engagement (USS) was administered to all Arts and Science…

All persons are born and blessed with a creative nature, and are all artists of their own lives. By the time individuals reach adulthood, however, most of them have lost touch with their creativity, believing only "others" are "artists." Awareness of and regular use of the creative aspect of their being makes substantial…

Scientific journal publishers have very little commercial experience with electronic full text distribution and it is difficult to segregate the effect of pricing on user acceptance and behavior. This paper examines some of the known experiences and ongoing and proposed experiments to get a sense of the interaction of pricing and user acceptance…

In fall 1995, a study was undertaken to determine the effectiveness, according to student perception, of the educational planning system of the San Diego Community College District (California). Of the 26,753 students who enrolled via the district's telephone registration system that fall, 6,937 answered at least one question on an optional survey…

Studies of parents of children treated for cancer have rarely included adequate samples of fathers or couples. Further, bereaved parents have been over-represented as compared to parents of cancer survivors. This study investigated the personal and interpersonal effects of having a child treated for cancer on 124 parents. Twenty-seven married…

The Division of Adult Education in the Arizona Department of Education and the Arizona Adult Literacy and Technology Resource Center contracted with the Morrison Institute for Public Policy to develop an evaluation system for Arizona's adult education program. During phase I, the institute analyzed existing program data on Arizona's adult…

This annual report on the role of the federal Library Services and Construction Act (LSCA) funds in improving Michigan library services presents district-by-district summaries of the state's 1996 LSCA grant program and demonstrates how federal funds have supported a wide range of projects. Grant awards are listed by library in each district, under…

This report presents the results of a survey at Johnson County Community College (JCCC) (Kansas), conducted to determine new students' educational objectives and what factors influenced their decisions to attend JCCC. Questions were also asked about new students' preferences for various media in order to provide information for the college's…

In 1997-98, parents and students at 1,300 elementary and secondary public schools in Queensland (Australia) were surveyed to measure their satisfaction with their school. Some 38,000 parents and 43,000 secondary students responded to the survey. Results indicate that for parents, there was a conflict between remoteness/isolation and school…