Most academic libraries undertake the collection and reporting of statistical information on activity levels for many aspects of both technical and public services. Data on reference activity are used for a variety of purposes within the library, primarily to facilitate planning and improve delivery of reference services, and also externally,…

Survey responses of seniors (N=63) at a large Eastern university on a questionnaire of their satisfaction with academic and student services were evaluated. Faculty interaction was most commonly reported as the best experience students had at the university, and often included mention of specific faculty and specific courses. The importance of…

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…

From 1984 to 1993, California's Los Rios Community College District regularly conducted follow-up studies of completers and non-returning advanced-level students regarding their educational goals, outcomes, and levels of satisfaction. Over the 10-year period, nearly 33,000 students were surveyed, with over 15,700, or 48%, responding. Trends…

This British study evaluated the effectiveness of use of individual portable computers by seven students (from elementary through college age) having severe specific learning difficulties or dyslexia. The study also examined the impact of the machines on pupils' levels of independence and the practicalities of using the machines. This report…

Telephone interviews concerning special education teacher attrition were conducted with 96 former special education teachers in Florida. Both qualitative and quantitative techniques were used to analyze the interview data. Participants had not returned to their special education teaching positions after the 1992-93 school year. The majority of…

Technological, social, legal, economic, educational and political advances have greatly affected the management of staff who have had to adapt to such developments as networking, the independence of educational institutions, income generation, compulsory competitive tendering, quality management and user consultation. This book is a guide to staff…

Nationwide data are presented on the characteristics of two-year college full- and part-time faculty, including racial and gender representation; rank and tenure; educational background; differences by discipline (for full-time faculty only); longevity (for part-time faculty only); principal activities and job satisfaction; and recent trends in…

This annual contains the paper that won the President's Award given by the Texas Association for Community Service and Continuing Education (TACSCE) Research Committee. An editorial, "Reconsidering Liberal Education" (Stancie Chamberlain), proposes that adult educators focus on liberal studies that provide general knowledge and contribute to…

Synthesizing the methodologies of developmental psychology, family sociology, and systems theory, this 15-month longitudinal study examined familial role adjustments in 41 suburban families after the birth of a second child. Using interviews, observations, and rating scales, the study examined families during the third trimester of the second…

The Substitute Vocational Assistant Program (S.V.A.P.) was designed to provide highly motivated high school graduates with the opportunity to obtain New York State Education Department certification and employment as a vocational/trade education teacher. The program is a comprehensive experience, 5 and one half years in length, that includes a…

To gather data on the satisfaction of community college students with their faculty academic advising, a survey was conducted in winter 1989-90 of a random sample of 750 full- and part-time students at an urban multi-campus community college in Iowa. Specifically, the survey sought information on student characteristics and levels of satisfaction…

The San Diego Community College District (SDCCD) conducted a survey in spring 1993 to assess the satisfaction of continuing education students with instruction and support services at the districts Continuing Education Centers. The survey was administered in-class to a 10% sample of continuing education students. Over 3,300 surveys were…

This follow-up study surveyed the 34 students who finished their programs at the Center for Arts and Sciences (CAS), a secondary enrichment program in Saginaw, Michigan, for gifted and talented students in grades 6 through 12, in June 1990. Responses were received from nine students. Analysis indicated that all respondents were in school, college,…

In November 1993, Harrisburg Area Community College, in Pennsylvania, sent questionnaires to 1,138 graduates from the 1992-93 academic year seeking information about their employment or educational status and their perceptions of the extent to which their educational objectives were achieved. Responses were received from 885 graduates, for a…