This report evaluates the first 2 years of the Children's Hearings Project (CHP) which mediates in family conflicts involving rebellious and truant adolescents in Massachusetts. The report is divided into 11 chapters. Following an introductory chapter, chapter 2 describes staff, procedures, and mediator selection and training. Chapter 3 presents…

A marker method (MM) and a rating method (RM) for testing a phasing hypothesis of family problem-solving interactions (PSIs) are compared. Focus was on studying the procedure employed in each method to test a phasing hypothesis of problem solving and how the methods compare against a set of criteria. In the RM, each family problem-solving episode…

Like other types of dispute resolution, mediation brings the parties in conflict together to solve their problems. It provides a fresh perspective by introducing a third party who is entirely neutral and is skilled in helping parties solve their problems. With the increasing dissatisfaction with the formal justice system, mediation has been…

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

Court trials are formalized disputes in which the parties are denied confrontation and have restrictions placed on their rights to tell the story. The rights of telling are part of discourse rights, and in the courtroom they are circumscribed by attorneys' objections to either the other attorneys' questions or the witnesses' answers. This can be…

A study attempting to disclose dilemmas encountered by university professors as a means of better understanding their inner world is discussed. The nature of these dilemmas is investigated via the thinking aloud technique. Twelve subjects were asked to think aloud about dilemmas they encountered in their work, and the flow of thoughts was…

It is the theme of this paper that educators must effect the restructuring and reforms necessary to adapt their school systems to current technological and social conditions. The report states that educators must examine the current structure of the schools with a view toward streamlining and moving the decision-making process closer to where the…

The nature of communication in the counterculture was investigated. The counterculture is distinguished from subculture and contraculture by its attempts to modify, change, and alter the dominant culture. A food co-op, which presented itself as being based on counterculture philosophy was studied as a representative organization within the…

The most frequently used mediator techniques in complex negotiations, suggestion of agreement points and reward of concessions, have received some investigation. To further assess the effects of these two techniques, 80 college students participated in simulated union management negotiations. Students were randomly assigned to represent union or…

This document presents the findings and recommendations of the evaluation of the California Department of the Youth Authority Ward Grievance Procedure (WGP), which is a four-tiered conflict resolution system for wards in California institutions and camps. The information contained in this report was obtained through site visits to five…

This paper considers the common association between marital problems and depression and describes the cognitive and behavioral factors which are common to these two problems. A set of cognitive behavioral interventions is presented, a treatment procedure which addresses cognitive and behavioral factors at the intrapersonal and interpersonal levels…

An annotated bibliography of recently-indexed ERIC documents on the topic. (CH)

The purposes of this study are first, to isolate the individual factors in conflict which teachers experience in their work, and second, to determine their relationships to perceived bureaucracy, central life interests, voluntarism, and satisfaction. (Author)

Sequential relationships between Stroop color-word stimuli were explored in a random discrete-trials manual response design. Posttrial availability of an interfering response was indicated by a subsequent reduction of reaction time when that response became appropriate. Previous evidence for suppression of competing responses is probably…

A group of 40 parents were brought into the laboratory with two of their children (one preschool-age, one toddler) and given a cognitive task which competed with child care for their attention. This competing cognitive activity had substantial effects on parental behavior compared to a control phase with no competing task. In general, positive…