Principles for college market research include (1) only ask relevant questions; (2) ask key questions often; (3) compare responses; (4) ask important questions of many people; (4) keep the research simple; (5) don't cut corners; (6) listen to the customer through focus groups and complaint systems; and (7) share the information with people who can…

College leaders can be symbols of moral unity for their institutions. The leader must have a vision of the institution's ethical life, then be able to create and sustain it in the campus community. Strategic planning can help resolve conflicts constructively, based on values expressed in the mission statement. (MSE)

A clear set of shared values acts as an organizational and inspirational force in educational institutions. Recently, British schools have been experiencing conflict between their values and those of the National Curriculum. This article explores the nature of values, proposes a framework for assessing values in schools, and suggests how conflicts…

Discusses general issues involved in conflict management and provides more specific examples of conflict management in libraries. Causes of conflict are considered, including organizational structure, departmentalization, performance appraisal, poor communication, and technological change; and methods of dealing with conflict are described,…

Although traditional discipline procedures (expulsion, time-out rooms, suspensions, and scolding) teach students to depend on authority figures to resolve conflicts, the Peacemaker Program teaches children how to mediate disputes and negotiate solutions themselves. To regulate their own behavior, students must have opportunities to make decisions…

Reports results of a survey of department chairs in many disciplines regarding communication problems they face. Finds that most department heads experience serious communication problems in conflict management, persuading/motivating others, public relations, and information management. (SR)

The controversy over Afrocentrism in higher education institutions is discussed as an example of how multicultural norms can be used to resolve contentious issues. The paper concludes that the capstone of multicultural awareness programs should incorporate themes on tolerance, conflict resolution, uses of emotion, consensus building, stress…

By identifying and weighing the effects of an act on each constituency, a matrix based on John Stuart Mill's theories of utilitarianism illuminates and helps resolve complex ethical dilemmas. Application of the approach is illustrated with a simulated case study concerning the issue of reputation in a small private college. (Author/MSE)

Metal detectors and increased security alone cannot curb violence in today's schools. To reduce school violence in the nation's capital and elsewhere, the home, community, and schools must unite to support young people and teach them responsibility for their actions. One program, the Student Efficacy Initiative, helps students resolve conflicts…

A study in which 92 second-year medical students wrote essays on ethical dilemmas found most students were familiar with major ethical theories and principles currently in use and able to apply them appropriately. Gender differences were found in choice of topic, ethical principles used, and level of personal orientation. (Author/MSE)

Examines economic and cultural conflicts between urban African Americans and Korean Americans and the roots of these conflicts in victimization of both groups by Eurocentric racism. Proposes a cultural model of mixed-group dialog based on cultural awareness and sensitivity, respect for each others' stake in society, and commitments to continuous…

Thirty-seven adults with mental retardation and 46 other people from the community participated in videotaped role plays involving 3 social skills (following instructions, accepting criticism, and negotiating to resolve conflicts). There were high positive correlations between the behavioral checklist scores and the evaluations of community…

Offers research-based advice on how to promote effective collaboration in writing projects: (1) delaying consensus; (2) engaging in substantive conflict while avoiding affective and procedural conflict; and (3) operating in a cooperative rather than competitive climate. Notes three strategies for students and professionals to delay consensus:…

As middle managers in the educational enterprise, principals are pressured by groups with goals at odds with their own. After attempting to resolve three thorny ethical dilemmas, one female principal realized that conflicts are more often caused by superiors and government agencies than by students, parents, and teachers. The question arises: is…

Presents a number of class activities and methods for the writing classroom that center on how students experience violence and what they think about it. Shows how the teacher can help students be heard, help them identify forms of violence, and personalize violence. Leads to asking students to design a plan of action to undercut violence. (HB)