Multicultural education, anti-racist education, and conflict resolution are curriculum-based approaches to reducing racial conflict. Since the 1930s, attempts have been made to develop curricula to change negative racial attitudes and encourage appreciation for people of all races. In the 1980s, multicultural education has focused on the unique…

These teacher's materials are intended to support trainers as they conduct a 1-day course on each of the following topics regarding the hotel and catering industry in Great Britain: the customer perspective, customer service standards, and quality control. The first section explains how to use the materials. The instructions for conducting each…

A study examined the relationship between interaction involvement--a kind of communication competence--and communication behavior in a negotiation setting. Subjects, 120 college students, completed the Interaction Involvement Scale and were placed in same-sex dyads of three types: (1) mixed dyads of one high- and one low-involved subject; (2)…

Historically, Americans have employed the rhetorical motif "reaffirmation of principle" to cope with the social evils in their midst. This concept refers to the tendency of groups to respond to outside hostility by regrouping and reaffirming their ethos through a form of self-address. Reaffirmation of principle, like managerial rhetoric,…

Education, the most visible of local government functions, is often the center of a societal climate in which the protection of individual rights is not only expected but also demanded. Governing boards and administrators must deal with conflict and bring about acceptable solutions. Since 1950 education has experienced a significant increase in…

A study tested a model of bargaining rite by examining procedural rituals, organized fantasies, and ritualistic language in teachers' negotiations. Specifically, it sought to identify the communicative forms that create shared consciousness, to describe shared fantasies, to illustrate the role of group fantasy in forming rhetorical visions, and to…

Topics concerned with the experiments and problems of self-rule in Third World societies are presented in nine essays. The essays are: (1) "Democracy in Iran: The Untenable Dream" (John D. Stempel); (2) "Afghanistan's Struggle for National Liberation" (Hafizullah Emadi); (3) "Turkey's Experience with Political…

Workshops concerning adolescent development explored problems of adolescents, schooling and adolescence, preparation for adulthood, leisure and recreation, as well as values, culture, and change in relation to the development of youth. The discussion of adolescents' problems identified major problem areas, (emphasizing problems of communicating…

This field study suggests that there exists a direct relationship between an organizational culture and the conflict resolution communication approaches used within the organization. A collegiate greek lettered organization was chosen for study due to the strong identity such organizations generally promote. The organizational culture is defined…

Mediation is a process of intervention into a dispute between two parties by a neutral third party who assists them in voluntarily reaching a mutually acceptable settlement of the issues in dispute. In a classroom setting, mediation can be a tool for teaching communication skills in a new and interesting manner. Allowing students to use newly…

A study examined the effect of assigned social decision rule (whether a jury is required to give a unanimous or less than unanimous verdict) on the process and product of mock jury deliberations. Subjects, 360 students from an eastern university, were randomly assigned to six-member juries under three decision rule conditions: (1) unanimity, (2)…

The development and use of the family problem-solving diary are described. The diary is one of several indicators and measures of family problem-solving behavior. It provides a record of each person's perception of day-to-day family problems (what the problem concerns, what happened, who got involved, what those involved did, how the problem…

This annotated bibliography contains 28 references to articles in the ERIC database about interpersonal communication. It contains citations from the period between 1987 and 1989 and is divided into three sections. The first section presents several citations for instructional strategies in the area of interpersonal communications. The second…

Because the intervention of a neutral third party is currently gaining favor as an alternative form of dispute resolution, this book explores the process of mediation in the context of managing struggle and examines some of the characteristics of mediators, their training and ethics, and the techniques and skills of good mediation. The theory…

A study identified discourse patterns in potential disputes, deflected disputes, incomplete, and completed disputes from a one-hour conversation involving two 3-year-old female children and one female adult. These varied dispute episodes were identified, coded, and analyzed using a pragmatic model of adult argumentation focusing on the structures,…