This chapter examines community college baccalaureate programs and the controversy surrounding these programs. It also looks at models for the delivery of these baccalaureates, emphasizing their curricular focus in states and colleges across the nation. The chapter concludes with questions that should guide decision makers in enhancing student…

Although we often think of students and the classroom, an array of services and support are necessary to ensure that students succeed. Providing support services for the Net Generation describes how organizational boundaries facilitate the delivery of service and how student services professionals think of today's students and technology.…

Context: Many rural elders experience limited access to health care. The majority of what we know about this issue has been based upon quantitative studies, yet qualitative studies might offer additional insight into individual perceptions of health care access. Purpose: To examine what barriers rural elders report when accessing needed health…

Though distance education can be a different educational experience from more traditional classroom instruction, it is, nonetheless, founded in instructional systems design (ISD). As such, the creation of effective distance courses should be based on a theoretical model that takes into account considerations specific to distributed learning…

The paper reports findings from research into the extent to which an on-line course, "Try Science", achieved its objectives compared with a face-to-face course with the same content and objectives. "Try Science" has the dual aims of developing participants' understanding of science content and of teaching science through enquiry. Whilst the…

Service organizations are encouraged to consider the manner in which employees perform at the customer/front-line employee interface, as a means to gain competitive advantage. The employee's behaviour requires "emotional labour" where the front-line employee (academic), has to either conceal or manage actual feelings for the benefit of a…

Heartland Area Education Agency in Iowa illustrates how it has sustained a problem-solving service delivery system for 15 years and adapted to changing state and federal requirements while remaining consistent with its guiding principles that emphasize direct assessment, intervention, progress monitoring, and the evaluation of student results. The…

Seminaries across North America are continuing to expand their use of technology for theological education. This article explores eight issues surrounding the strategic planning process when it comes to technology. These have to do with the obstacles to fresh thinking, the current best practices in strategic planning processes, detailed…

SUCCESS@Seneca has teamed up with the General Arts and Science programs at Seneca's Newnham campus. The design of an integrated service delivery model addresses numerous student success and retention related activities by providing the essential connection between academics and college resources. The program focuses on the promotion and support of…

Educators are bombarded with data from all directions, but to effect change in the education field, they must be able to determine what key information and data are needed, understand how to use what they have learned from the data, and then use what they have learned to improve overall student achievement. Collecting and using data has become an…

Based on availability of case management services, drug-involved women offenders entered either a probation case management (PCM) intervention(n = 65) or standard probation(n = 44). Participants were placed in the case management condition until all slots were filled, then placed in standard probation until case management slots opened.…

The use of online instructional delivery techniques such as instructional web sites, online communication tools, and multimedia productions to deliver classes is a rapidly growing practice in education. Knowledge of how student a priori experiences with computer technologies and applications correlate to student perceptions of and success with…

This study examined practices of teachers in Wake County Public Schools' (WCPSS) middle school Algebra I classes. Regression analyses of standardized state testing results allowed for identification of the most effective and least effective Algebra I teachers. The study used surveys, observations, and focus group interviews to compare and contrast…

In order to meet the demands of postgraduate students who were time poor and unable to regularly attend face-to-face classes, one lecturer in the Faculty Law at the University of Wollongong (UOW) sought the assistance of a Learning Designer to redesign the Postgraduate Practical Legal Training (PLT) program into a flexible blended learning format,…

Family-centered service is a service delivery model that recognizes the central role of families, builds on their strengths, and seeks to fully involve them in all aspects of their child's health, learning, and development. Family-centered service has been associated with positive outcomes in health and education and has been viewed as best…