This evaluation was conducted at Elizabeth City State University (ECSU) in Elizabeth City, North Carolina, located approximately 40 miles south of the Virginia state line. ECSU, a historically Black institution of higher learning, was founded in 1891 and is one of 17 constituent universities in The University of North Carolina system. The…

Software quality is perhaps one of the most sought-after attributes in product development, however; this goal is unattained. Problem factors in software development and how these have affected the maintainability of the delivered software systems requires a thorough investigation. It was, therefore, very important to understand software…

Prior research has highlighted the educational benefit of enabling students to participate in collaborative learning activities. Developing technology that extends the physical boundaries of the classroom and enables students to engage in meaningful collaborative learning activities outside class time can be of significant value. For any…

At a time when the evolutionary pace of new media resembles the real-time mutation of certain microorganisms, the age-old question of how best to connect with constituents can seem impossibly complex--even for an elite institution plugged into the motherboard of Silicon Valley. Identifying the most effective vehicle for reaching a particular…

Purpose: The purpose of this paper is to reflect on the value and constraints of varied online communication tools from web 2.0 to e-mail in a higher education (HE) teaching and learning context, where these tools are used to support or be the main focus of learning. Design/methodology/approach: A structured reflection is produced with the aid of…

No school is an island; it is a part of a continuum or a pipeline of institutions which together form an educational pipeline through which groups of students pass. To turn a body of data into useful information for knowledge-based decision-making at any level, data must be collected, organised, analysed and reflected upon. The purpose of this…

Discusses the importance of calculating the return on investment (ROI) for electronic performance support systems, beginning with the practical issues of identifying what will be measured and then assigning costs and benefits to each variable in monetary terms. Suggests the challenge is in defining and quantifying the real business benefits.…

Discusses the design of Web sites by human performance technologists and provides a beginner's guide to conducting usability tests to gather feedback to use in refining and improving Web sites so they are more accessible and will help the users' performance. (Author/LRW)

Discusses how to produce behavior change and related performance improvement by nonexperts in as little as eight minutes by having them become instantly engaged through instant credibility of the content and instant application to their situation. Explains digital coach technology which can create instant engagement for the nonexpert. (Author/LRW)

Discusses fluency, a combination of quality plus speed that characterizes competent performance that is the true definition of mastery. Suggests the need for including a time dimension in measures to show distinctions between levels of performance, and concludes that performance development programs should address fluency to improve learning and…

Defines performance technology to include impacts on society; serving clients; keeping the organization's success in view; ISD (instructional systems design); training needs analysis; combining solutions and improvement strategies; and supporting the organization's ability to become or remain competitive in its current and potential marketplace…

Discusses the need for performance improvement professionals to achieve useful results, and to prove the value added in terms of empirical data. Considers the differences between systems, systemic, and systematic approaches, and examines which approach applies to various concepts in the field that would help add value. (Contains 14 references.)…

Explains public relations and describes how it can be used effectively by performance technologists. Topics include choosing a suitable project; determining the target audience; press releases; press kits; and contacting journalists. (LRW)

The capability of organizations to operate on the Information Technology Infrastructure Library (ITIL) framework is reliant on ITIL process measurements. Appropriate ITIL process measurements help ensure desired outcomes, enable corrective actions to take place prior to process failure, and direct process activities towards continuous improvement.…

The tools and resources in this book help school leaders seamlessly incorporate minority teacher recruitment and retention programs into current human-resources activities. With details about exemplary minority teacher recruitment and retention programs, this book also showcases strategies for how to replicate such programs in your own school or…