Discusses two widely practiced principles of management (protecting the rear and knowing the limits of a job) as they relate to the philosophy of education. The article examines Werner Jaeger's definition of education in his 1939 book, "Paideia," as well as other definitions that have helped shape current educational management. (SM)

This article examines Chinese policy concerning university personnel management in the context of recent reforms. The article discusses the President Responsibility System of management; staffing patterns; faculty training; the recognition of competition; and international exchange. Six problems are identified, including separation of policymaking…

A database for recordkeeping for a summer reading club was developed for a public library system using an IBM PC and Microsoft Works. Use of the database resulted in more efficient program management, giving librarians more time to spend with patrons and enabling timely awarding of incentives. (LAE)

The participative management plan selected, adapted, and implemented by Beth Israel Hospital (Boston, Massachusetts) in 1989 is described. Successes, lessons learned, and plans for the future are also discussed. The teaching hospital chose the Scanlon Plan from among others as a means to quality improvement. (Author/MSE)

Describes the Total Quality Management (TQM) effort undertaken three years ago by Jackson Community College (JCC), in Michigan. Discusses the history of JCC, its early TQM efforts, the basic tenets of TQM, steps taken by JCC to integrate TQM practices into its evaluation methods, and benefits of TQM. (MAB)

Describes Yoji Akao's concept of quality function development (QFD), a strategic tool that translates the customers' quality requirements into organizational language. Examines how El Camino College's (California) application of QFD matches constituent needs to college functions. Includes an 11-item bibliography and lists El Camino College's…

It is argued that New Zealand polytechnics are currently not measuring service quality effectively, particularly from the student's perspective, and that a version of a recently developed measure of service quality, adapted for use in polytechnics, can and should be applied in this sector. (MSE)

It is argued that bringing the cultures of business, industry and advertising into higher education, in the form of quality assurance systems, goes beyond a healthy challenge to be destructive of many traditional values of university culture. Imposition, and acceptance, of the language of management reflects this phenomenon. (MSE)

Three university programs of continuous quality improvement, based on the Total Quality Management approach, are described. The institutions are the Georgia Institute of Technology; Pennsylvania State University; and University of Maryland at College Park. The report attempts to look beyond the mechanics of the programs to discover what is being…

Although the Total Quality Management approach in higher education institutions may focus greater attention on student needs, it also brings the risk of providing students with what they ask for rather than what they need to be well educated and prepared to enter a globally interdependent, complex workforce. (MSE)

At Samford University (Alabama), Total Quality Management methods and tools were used to reorganize the library. The professional librarians formed the quality team. Focus on customer needs and restructuring of staffing and organizational processes have resulted in both quantifiable and less tangible improvements in service and environment. (MSE)

Discusses the benefits of the library collection assessment process, and describes how a small community college library is using a turnkey automated system and a microcomputer-based database program to generate special reports and statistical profiles to support an ongoing collection assessment project. (Eight references) (CLB)

Responding to a budget deficit, St. John Fisher College (New York) used quality-management tools to address critical budget issues and initiate a strategic program. Because the process used consensus-building tools, committee members felt they had been given equal input into resource allocation decisions and the process provided a sense of shared…

Explores quality-assurance mechanisms for higher education and their use as a government policy instrument. Outlines several national or system-level approaches adopted worldwide; reviews an Australian quality-assurance program conducted from 1993 to 1995 and its successor program; and comments on ways in which the government used quality…

Reengineering efforts, vendor consolidation, and rising costs prompted the Massachusetts Institute of Technology to convert its computer resale store to an online catalog that allows students, faculty, and staff to purchase equipment and software through a World Wide Web interface. The transition has been greeted with a mixed reaction. The next…