Examines trends in the design of database management systems for microcomputers and predicts developments that may occur in the next decade. Possible developments are discussed in the areas of user interfaces, database programing, library systems, the use of MARC data, CD-ROM applications, artificial intelligence features, HyperCard, and…

Discusses a three-phase plan to improve retention rates in child care centers. Phase I covers pre-enrollment and involves teacher, student, and parent getting to know each other. Phase II covers the first eight weeks and entails careful treatment of student and parent. Phase III is the ongoing retention stage. (RJC)

Describes the design and functions of a technical library database maintained on a mainframe computer and supported by the SPIRES database management system. The topics covered include record structures, vocabulary control, input procedures, searching features, time considerations, and cost effectiveness. (three references) (CLB)

New York State officials have created an efficient capital planning system that is a prescribed set of procedures and actions within a program planning manual and two software modules. The program is a series of logical steps that school districts must take to successfully implement their preservation plans. (MLF)

Types of specialty software that can help in computer editing are discussed, including programs for file transformation, optical character recognition, facsimile transmission, spell-checking, style assistance, editing, indexing, and headline-writing. (MSE)

Protocols for evaluating programs in Quebec universities are described. The evolution of the system is reviewed, and policies and procedures for assessing both new and existing programs, both internally and externally, are outlined. (MSE)

An explanation of the periodic evaluation of Laval University (Canada) programs begins with an outline of the university's organizational structure and administrative bodies. The justification, objectives, and scope of the evaluation policy are then described, and some benefits and problems are discussed. (MSE)

First, the role of the association of universities in the Netherlands in external institutional evaluation is examined. Then, three basic tenets of program assessment are discussed: (1) university programs must be of academic quality; (2) program content must not be too compressed; and (3) programs should be challenging for students. (MSE)

Strategies for promoting efficient control of quality in colleges and universities are examined. It is proposed that integration of external review and institutional self-evaluation can be used to support the goals of accountability, efficiency, and institutional effectiveness. (MSE)

This article proposes that college admissions officers interested in improving service should focus on creating customer delight rather than simply satisfaction, studying the system when things go wrong rather than placing blame, establishing employee well-being as the highest priority of the organization, providing necessary tools and training…

Benchmarking, associated with quality management philosophy currently common in higher education institutions, identifies processes considered to be the standard to emulate. A benchmark student administrative services area represents the best related processes brought together in one institution. A benchmark institution is described. It is argued…

Performance management, a joint process involving both supervisor and employee in the identification of common goals and writing of performance expectations, is recommended as a quality management approach to college and university personnel management. Its philosophical bases, management rationale, and the use of performance appraisal within this…

Discusses accessing online electronic documents at the European Telecommunications Satellite Organization (EUTELSAT). Highlights include off-site paper document storage, the document management system, benefits, the EUTELSAT Standard IBM Access software, implementation, the development process, and future enhancements. (AEF)

The ideas of Williford (1987) are used to propose a four-stage model describing the evolution of marketing in many colleges and universities. It elaborates on the thinking endemic to strategic marketing management and frameworks drawn from business marketing which will likely become more prominent in higher education. (Author/GLR)

This study of the composition and operation of both "top down" and "participative" school management teams in 18 Israeli elementary schools considers (1) how management teams are organized, solve problems, and make decisions; and (2) how the operation of the management team influences school effectiveness. No relationship…