Central Connecticut State University's unsuccessful experience with applying the Total Quality Management (TQM) approach to its first-year mailing process illustrates the crucial role that appropriate and thorough training in TQM principles plays in success. Committee membership and processes were also inadequately planned. (MSE)

During a time of administrative reorganization at the University of Pittsburgh (Pennsylvania), the efforts of a team preparing to implement the Total Quality Management approach were suspended. Problems encountered included flaws in organizational structure, insufficient communication, hidden agendas, deteriorating relationships, limited…

Discusses the use of natural language processing to help organize multimedia data. The MARIE system, which uses captions to embody the classificatory information and heuristic advice necessary to search a database of photographs, is explained. Advantages include improved speed of access and the ability for improved user interaction. (Contains 21…

Discusses a research design course in which undergraduates were taught to program microcomputers for the control of experimental tasks. Describes the teaching approach for the three-hour course unit, along with the experimental tasks that were performed. Reports that students ranked the programing of experimental tasks as important as other…

A Pennsylvania State University planner who sat in on an introductory physics course as part of a Total Quality Management/Continuous Quality Improvement (CQI) effort reflects on the experience and discusses insights gained about the link between CQI and the quality of undergraduate instruction. (MSE)

The Finance Analysis Model builds a computerized reporting system that can separate costs by organizational setting, by function, by type or level of school, by individual schools, and by program. When these costs are cross-tabulated at each school, decision makers can communicate about how resources are being allocated and used. (7 tables, 15…

Higher education systems in a number of countries are experimenting with programs that measure and enhance educational quality. Experiences suggest that the most successful quality assurance programs are initiated, maintained, and enhanced through the professional commitment of the faculty, not through quality assurance systems, administrative…

Owing to the emergence and flourishing of the Internet, traditional teaching and educational activities are increasingly relying on the convenient and global-reaching networking technology. To boost up the development of e-learning technology and the interoperability of learning materials, the Advanced Distributed Learning Initiative defined a…

Rutgers University Libraries are using a Microsoft Access database to track the purchase of books requested by teaching faculty for use in the Reserve Collection. Reports are generated which show what is purchased, how money was spent. Combined with circulation figures and LC Subject areas, the database provides documentation of library support of…

Purpose: Examines a project to integrate digital libraries and virtual learning environments (VLE) focusing on requirements for online reading list systems. Design/methodology/approach: Conducted a user needs analysis using interviews and focus groups and evaluated three reading or resource list management systems. Findings: Provides a technical…

Purpose: To share the experiences and challenges faced by the Open University Library (OUL) in developing a content management (CM) system for its subject guides. Design/methodology/approach: A summary of multi-format subject guide production at the OUL is provided to justify the decision to develop a new system for their production using a…

This paper examines the design and evaluation of a TV on Demand (TVoD) system, consisting of a globally accessible storage architecture where all TV content broadcast over a period of time is made available for streaming. The proposed architecture consists of idle Internet Service Provider (ISP) servers that can be rented and released dynamically…

Teachers should consider using web-based platform, such as WebCT, to enhance their regular face-to-face classes. WebCT and other similar systems offer many benefits to teachers and students in traditional settings. Students can benefit by being able view slides or notes they missed in the regular classroom. They can also benefit from the increased…

The usability of classroom interventions plays a significant role in the likelihood that they will reach wide scale use. The current report describes the usability testing of a software application designed for ClassWide Peer Tutoring (CWPT), a research-based classroom intervention. Initially, CWPT teachers rated the usability of the software and…

The Open University of Hong Kong (OUHK) is a distance education university with about 22,500 students. In fulfilling its mission, the university has adopted various Web-based and electronic means to support distance learning. For instance, OUHK uses a Web-based course management system (CMS) to provide students with a flexible way to obtain course…