At Rio Salado Community College (Arizona), project documentation is the final step in the continuous improvement cycle. This stage is very important because it assists others in understanding the work the team has done and documents in detail when, where, how, and why process changes were made. (MSE)

This case study describes why the University of Wolverhampton (England) decided to adopt the Total Quality Management approach to institutional administration, then to develop a quality assurance system to conform to an international quality standard. It chronicles two phases of program development/implementation and assesses successes and…

Illustrates the use of computer data banks in history by examining the Medieval and Early Modern Data Bank (MEMDB) located at Rutgers University. States the database contains an expanding collection of historical monetary and price/wage data. Includes instructions, examples of search strategies, and an annotated bibliography. (CFR)

Suggests that the introduction of corporate management ideals signals profound changes in the way public authorities understand academic activity and discusses the impact of these changes on institutional autonomy and academic freedom. Examines these changes from the perspective of a Norwegian university, focusing particularly on normative ideals…

Examines the "evaluative state" that is, public management-based evaluation systems--in the context of experiences in the United Kingdom and New Zealand, and suggests that further research is needed to examine problems in the evaluative state itself, in how market competition impacts upon it, and how academic oligarchies influence the…

Drawing on data from a study of business schools in the United Kingdom, key elements of the process of internationalizing higher education programs are identified and a framework for assessing levels of international activity is developed. A model for a strategic internationalization process within institutions is then offered. (Author/MSE)

A systematic, institutional approach to continuous improvement in college instruction is outlined, based on the four main elements of Total Quality Management: quality defined by customer; top leadership responsibility; systematic analysis of work processes; and continuous quality improvement throughout the organization. Definitions and dimensions…

Purpose: To share the experiences gained during the migration of library data from one library management system (LibSys[TM]) to another (e-Granthalaya[TM]). Design/methodology/approach: The paper describes the step-by-step approach taken to migrate the existing library data to the new software. The paper also discusses the peculiarities of the…

In April 2005, the University of Maryland Libraries launched "ArchivesUM" (www.lib.umd.edu/archivesum), an online database of finding aids for manuscript and archival collections using Encoded Archival Description (EAD). "ArchivesUM," however, is only the publicly available end-product of a much larger project-an integrated…

This article describes the development of the "Electronic Journal Finder," a TDNet installation for the University Libraries of Western Michigan University. Topics covered include: rationale for subscription project timeline, content, product customization, set-up, maintenance issues, reporting functions, directing URL links, searching…

Central Queensland University (CQU) is a highly complex institution, combining campuses in Central Queensland and distance education programs for Australian domestic students with Australian metropolitan sites for international students and a number of overseas centres, also for international students. In common with many other universities, CQU…

The aim of this paper is double. First, it provides a conceptual framework linking human resource management, organisational learning and knowledge management. Second, the paper builds a causal model and tests it with a sample of firms from the Spanish manufacturing industry, using a structural equation modelling technique. In particular, after…

Many online classes use synchronous communication--chat--as a way to conduct class discussion. However, chat can quickly disintegrate into nonproductive chaos if allowed to flow unchecked. The tools provided by course management systems such as Blackboard provide one solution to this problem by allowing instructors to grant or deny access to…

Purpose: The purpose of this paper is to present an e-learning content adaptation toolkit--ELCAT--that helps to achieve the objectives of the KTP project No. 3509. Design/methodology/approach: The chosen methodology is absolutely practical. The tool was put into motion and results were observed as university and the collaborating company members…

Objective: The advent of videoconferencing technology has created opportunities to pool educational resources across different training programs. Methods: The authors surveyed participants and presenters in a seminar series utilizing interactive video-conferencing and a web-based course management system. Results: Trainees with access to…