Examines current use of computers by historians and teachers of history. Attempts to predict extent of their use in next decade. Focuses on the use of four types of computer programs: word processors; spreadsheets and statistical packages; database management programs; and simulations. States that the computer is a tool historians can use to make…

Explains the development of an instructional software package and accompanying workbook which teaches students to apply computerized statistical analysis to historical data, improving the study of social history. Concludes that the use of microcomputers and supercomputers to manipulate historical data enhances critical thinking skills and the use…

Implementation and results of government-mandated "results-oriented planning" in Norwegian universities are analyzed using two approaches: the first looks at the effects of the initiative, and the second views the management reforms as cosmetic. It is found that while academic staff are involved in the new planning system, little effect…

The Total Quality Management (TQM) approach is defined and its implementation at the University of North Carolina-Charlotte in undergraduate admissions is described. Benefits and challenges of TQM are discussed, first from the perspective of the manager responsible for TQM, then from that of a front-line staff member and TQM team member.…

Educational administration program coordinators in over 200 U.S. and Canadian universities were asked to indicate which computer applications and course developments they thought would prove most useful in training school leaders for 1990s. The highest ranked skills were word processing, scheduling, database management, budgeting, and…

Describes elements of a partnership between Dallas County Community College District and Texas Instruments that draws on the concepts and processes of Total Quality Management (TQM). Suggests that such partnerships have the net effect of significantly improving and reinventing cooperative efforts to prepare students for the workforce. (MAB)

This article argues that a sound performance evaluation system benefits the employee, supervisor, and organization by providing a written record of efforts, by motivating employees, and by maximizing employee growth potential. It proposes that such performance evaluations are compatible with the Total Quality Management approach. Principles of…

Highlights the changes that have occurred from 1987-93 in database access systems. Topics addressed include types of databases, including CD-ROMs; enduser interface; database selection; database access management, including library instruction and use of primary literature; economic issues; database users; the search process; and improving…

The ways in which computer networks are forging new kinds of markets and new ways to manage organizations are described. Discussed are the results of these innovations, which include changes in corporate structure and management style. (KR)

Syracuse University (New York) has found that the focused, collaborative approach to institutional administration embodied in Total Quality Management is beneficial. It requires allocation of adequate time and resources, observation of others, communication, addressing high-need areas first, and willingness to adapt, but it may bring resistance…

Activities at Delaware County Community College (Pennsylvania) in implementing Total Quality Management are examined and compared with criteria used by the United States Chamber of Commerce for making quality awards to businesses. Assessed areas include management leadership, strategic planning, customer focus, employee development, teamwork,…

Hoshin, or breakthrough, planning is the Total Quality Management method of integrating strategic planning into the daily work of organizational units. Delaware County (Pennsylvania) Community College's adaptation of the process and its use in daily management are described and presented in the form of a flow chart. (MSE)

The University of Kansas experience in applying Total Quality Management methods illustrates how use of flow charts can reduce substantially the time spent on a complex data-collection and reporting process. Although flow chart construction can be time-consuming, it is a systematic way to uncover sensible solutions with significant payoffs. (MSE)

It is argued that, despite the special character of higher education and its institutions, the principles of the Total Quality Management approach (continuous improvement, consistent quality, staff/student participation, meeting customer needs, coordination, management procedures that detect poor quality and encourage good quality) can contribute…

The evolution of a Total Quality Management approach at Aston University (England) is chronicled, especially as it relates to changes in British higher education and the university in the 1980s. Focus is on the organizational context of the institution, steps taken to become informed about quality management, and refinement of objectives. (MSE)