Some universities have responded to the need for leadership and staff development activities as a result of, or as part of, the quality improvement movement. The principles of the Total Quality Management approach are as germane to the academic institution as to business but may need some adaptation to the academic culture. (MSE)

Discusses the use of Total Quality Management (TQM) in education and describes the use of a database management system to evaluate and monitor university course effectiveness. Principles of TQM and feedback from students, faculty, administration, alumni, and employers to monitor the content and structure of various courses are included. (13…

Implementation of the Total Quality Management approach in the Maricopa County Community College District (Arizona), a large 10-campus system, is described. The program's current early stages are reported noting the serious administrative commitment and thorough training, seen as key factors in potential success. (MSE)

Describes the transformation of the Lotus Development Corporation's corporate library from a paper-based information service to a virtual library using Lotus Notes as the underlying development platform. Lotus Notes' tracking, broadcast, reference, and discussion applications are presented; and applications being developed by other corporations…

At Samford University (Alabama), Total Quality Management principles were used effectively to revitalize an ailing nursing education program, through systematic evaluation of teaching, advising, and admissions processes. Faculty, staff, and student involvement and commitment to the quality assessment process were key factors in success. (MSE)

Discussion of various quality control strategies in American higher education looks at and compares Total Quality Management (TQM), outcomes assessment, Deming's 14 points, the Malcolm Baldrige National Quality Award, the ISO 9000 series, restructuring, reengineering, and performance indicators. It is suggested that colleges and universities will…

Explores the process of workplace learning and problem solving by examining Western and local enterprises in South China. Discusses whether the managerial concepts embedded in Chinese culture help or impede collective learning and concludes that new ways of working and learning are emerging through the interaction of Western and Chinese culture.…

Recommends music teachers setting up management systems that delegate some tasks to others in order to accomplish their myriad duties and avoid burnout. Contains numerous examples of delegated tasks, including student self-governing systems and home practice systems. Describes how some tasks can be handled by student organizations. (MJP)

Course management systems (CMSs) enable teachers to easily post assignments, lesson plans, announcements, and course documents. They also allow students to participate in online discussions and chats and turn in assignments online. Unfortunately, commercial systems are often expensive to purchase and maintain, removing them from the reach of many…

Online communities are meeting places for learners on the Internet designed to facilitate interaction and collaboration among people who share common interests and needs. Most participants are drawn by an opportunity to share a sense of community with like-minded strangers, regardless of were they live. School communities can be distinguished by…

Purpose: To provide practical information on two electronic journal-related products implemented in Library and Information Services at University of Wales Swansea. Design/methodology/approach: An overview is provided of the evaluation of electronic journal management products undertaken and subsequent implementation. Findings: Serials Solutions…

In the past decade, the most important technological innovation in higher education has been the enhancement of academic courses with Web-based information and tools. Given the success and popularity of numerous Web-based innovations, the author and two colleagues wondered whether the benefits of technology use could be scaled up from the course…

John Shank and Steven Bell describe A_FLIP (Administrators, Faculty, Librarians Instructional Partnership), a model of professional collaboration that promotes the fuller integration of appropriate library resources into the overall structure of course management systems as well as the online design of specific courses. As they outline their…

The 2009 "Governors Education Symposium" was co-hosted by the James B. Hunt, Jr. Institute for Educational Leadership and Policy and the National Governors Association Center for Best Practices on June 14-15, 2009, in Cary, North Carolina. Vermont Governor Jim Douglas and former North Carolina Governor Jim Hunt served as co-chairs. This year's…

Although most secondary schools do use management information systems (MISs), these systems tend not to be used to support higher order managerial activities but are currently primarily used for clerical purposes. This situation is unsatisfactory as MISs fully utilised could offer invaluable support to schools, which are increasingly being granted…