Quality-improvement principles are a sound means to respond to customer needs. However, when various quality and productivity theories and methods are applied, it is very difficult to consistently deliver quality results, especially in quasi-monopolistic, non-competitive, and regulated environments. This book focuses on quality-improvement methods…

A study was conducted to provide vocational educators with resources regarding implementation of Total Quality Management (TQM). Data were gathered through development of a bibliography of resources; a survey of all Oklahoma vocational-technical schools regarding specific industries in their area using TQM components (10 responses); and site…

This booklet provides information on the approval and accreditation of degrees and related qualifications for New Zealand institutions, government training establishments, and private training establishments. The first of the booklet's eight sections explains the criteria for approval of New Zealand degree and related courses and for accreditation…

This booklet focuses on how to manage a distance learning system so that it maximizes the efficient use of resources while meeting its goals. The management of a distance learning system involves planning, organizing, leading, and controlling. The author focuses on the choice of institutional framework and the funding system; and then describes…

This paper examines how the concepts of strategic planning, assessment, and Total Quality Management fit together and relate to one another in the field of higher education. Central to the explanation of how these topics are related is the Japanese philosophy of Kaizen, a driving force behind the quality improvement movement in that country. The…

A project developed a computerized data file of essential vocabulary, signs, and illustrations to be used to train deaf or hearing-impaired adults. Project activities included the following: designing a data entry and retrieval system for the project; identifying the interactive vocabulary most needed by deaf employees and their co-workers;…

The management system for a reading program designed to provide individualized instruction for junior high school students on all reading levels is described. The following components are outlined: diagnosis of student reading strengths and weaknesses, student profile compilation, program planning, student contracts and contract evaluation, and…

A training module developed following the Instructional System Design model was implemented at Nassau Community College (NCC) to teach its administration, faculty, and staff members computer skills that would enable them to use the available computer equipment more efficiently. Using this module, each trainee designed a file to be used for the…

In 1986 the General Assembly of the state of Iowa decided that it was important to develop statewide plans for educational telecommunications systems use among universities, community colleges, and secondary schools. The Iowa plan was developed by: (1) defining the basics of the telecommunications systems under consideration; (2) determining…

This manual was developed for use as a "how to" training device and provides a step-by-step introduction to using AppleWorks in the database mode. Instructions are given to prepare the original database with the headings of the user's choice. Inserting information records in the new database is covered, along with changing the layout of…

This curriculum guide is intended to assist business and office occupations teachers in preparing clerical and secretarial students to function in offices whose procedures and equipment are changing rapidly in the face of modern technology. Although the curriculum has been developed primarily for students enrolled in secondary-level vocational…

In 1978 the state of New York established the Regents Competency Testing Program to ensure that all high school students would achieve a state standard of competency in reading, writing, and mathematics prior to graduation. That same year the Resource Allocation Plan was established to help schools in improving pupils' achievement in the basic…

As part of a study of selected developing colleges and universities funded in the Advanced Program of Title III of the Higher Education Act, a case study of Doane College is reported. Doane is a small liberal arts college that has experienced changes in demography and in mission. Doane's state-of-development is reviewed. Its historical development…

One of a series of four reports on specific conservation themes, this report (on water) is intended to consolidate techniques which will best communicate the legislation, role, objectives, and practices of the Metropolitan Toronto and Region Conservation Authority in land and water management: to retain the physical characteristics of the land in…

One of a series of four reports on specific conservation themes, this report on forestry is intended to consolidate techniques which will best communicate the legislation, role, objectives and practices of the Metropolitan Toronto and Region Conservation Authority in retaining forest cover and extending it over additional areas. Facilities and…