Traditional promotion examinations provide limited knowledge of candidates' decision-making, administrative, and leadership skills. Having assessment center evaluators review documentation of work history related to dimensions of the job adds additional information that can improve the effectiveness of prediction of future performance. (SK)

Graduate students (n=143) reviewed 1 of 4 descriptions of sexual harassment and completed manipulation check and judgment questionnaires. Judges' reactions were less favorable to the complainant when she had tolerated the harassment for a period of time and the harasser had above-average job performance. Females' reactions were more favorable…

Of 101 Canadian companies, 43% used multisource assessment (supervisor, peer, subordinate, and customer feedback) for performance evaluations. The process often needed adjustment due to employee resistance, lack of strategic purpose, poor instrument design, an technical problems. (Contains 37 references.) (SK)

Demonstrates use of a matrix weighing factors related to the attractiveness of a job and one's ability to perform it in order to evaluate potential job opportunities. Explains criteria for each factor and use of the matrix in career counseling. (SK)

A comparison was made of accelerated professional development (APD) for nurses (n=64), involving peer consultation and reflective practice, and peer consultation alone (n=30). Although APD participants had a higher completion rate, improvements in caregiver behaviors and work environment were not significantly different. (SK)

Data from the National Longitudinal Survey of Youth indicate that most young men and women are promoted in their jobs on the basis of performance. Although a gender gap in the rate of promotion does exist, the gap was smaller in 1996 than in 1990. (Author)

Discusses how today's classrooms and other campus buildings are driving the need to consider the requirements of maintenance personnel when designing new facilities. Issues such as planning for adequate staff and equipment, low- versus high-maintenance areas, and short-term cost versus long-term durability are addressed. (GR)

A Texas extension survey identified core competencies of outstanding extension educators. The competencies are similar to the characteristics of emotional intelligence, qualities needed in the 21st century workplace. (SK)

Provides a case study of human performance technology (HPT) that illustrates how adaptations from other cultures can be successful. Discusses mission statements; desired employee performance; cause analysis; improvement review; overview of the complete business process by management; and objective and subjective evaluations. (LRW)

We examined customer greeting by employees at one location of a sandwich restaurant chain. First, a preintervention analysis was conducted to determine the conditions under which greeting a customer within 3 s of his or her entry into the restaurant did and did not occur. Results suggested that an appropriate customer greeting was most likely to…

This paper extends the meta-analysis of Verquer, Beehr, and Wagner by providing a meta-analytic review of the relationship between person-organization fit (PO fit) and behavioral criteria (job performance, organizational citizenship behaviors, and turnover). Results indicate that PO fit is weakly to moderately related to each of these outcome…

Technological growth in developed and developing countries in the 20th century has lent a great deal of importance to scientific reasoning in the management of human affairs. An important outgrowth has been the development of systems thinking to organize the workplace. The business reengineering process and the enterprise resource planning system…

This study meta-analytically examined extensive literature associated with work commitment. The primary purposes were to (a) cumulate correlations among dimensions of work commitment to see which were intercorrelated and (b) determine impact of work commitment dimensions and subdimensions on specific outcome variables (job satisfaction, job…

The present study examined the effects of performance feedback on the behavior of front line supervisory employees at a social service agency. A multiple baseline across three participants was used with three different feedback procedures consisting of verbal feedback, verbal plus individual comparative graphic feedback, and verbal feedback,…

Purpose: Recent studies have concluded that there is a lack of "patient-centered" care in nursing homes and subsequently a need for nursing home culture change. As a result, a variety of new, promising initiatives have been introduced, with most of these incorporating the use of "empowered" employees. The purpose of this study…