This dissertation investigates student experiences on a four-year public U.S. college campus, focusing on the impact of humanized support services in non-academic administrative offices. Chapter 1 introduces the study's purpose, while Chapter 2 reviews literature on customer service practices through the lenses of Experience Management, Service…

This qualitative study explored the racialized experiences of 10 Black preservice teachers within teacher education programs at public, historically white universities in the Midwest and southern regions of the United States. Participants responded to semi-structured interview questions. Using a critical race lens, the study centers the voices of…

This study aimed to add to the limited research on principal self-efficacy in special education leadership and examine the link between principal preparation programs and special education leadership self-efficacy. The study further sought to examine how self-efficacy beliefs may influence principals' engagement in special education leadership…

Due to the increasing number of teachers leaving their profession, understanding the impact of faculty trust in principals is critical. This study utilized a quantitative, non-experimental, cross-sectional, and descriptive approach to explore key factors influencing teacher-principal trust among educators in low-income schools within the Education…

Purpose: This study aims to explore the mediating role of the motivation for learning in knowledge acquisition and knowledge transfer in students of higher education programs in business and management. Design/methodology/approach: Quantitative correlational design. Data was collected from a sample of 366 students studying and working in the…

When it comes to implementing educational policy changes, teacher leaders have been identified as playing a critical role. Yet, despite more calls for increased teacher professionalism and leadership, we lack substantial empirical research on how these teacher leaders are developed and the role of collaborative relationships in their development.…

This article reflects upon literacies that are encoded in the landscape and in natural forms, and which describe a different relation between humans and the environment. It criticises the Eurocentric biases that have equated literacy to writing and promoted the opposition of literate vs. oral societies. Although there has been a turn toward…

Teaching practice is an integral part of teacher education that provides teacher trainees an opportunity to merge theory and practice. This study investigated eight student teachers' mentorship experiences during teaching practice in secondary schools in Rwanda. Respondents were interviewed toward the end of their teaching practice. The cognitive…

Undergraduate STEM students have limited opportunities to apply course-acquired knowledge in the community. Experiential learning opportunities that connect students with community partners offer one impactful way to apply course learning to communities within and beyond the university. While studies have established the value of experiential…

The popularity and use of online learning are continuing to grow. Faculty members must be available to teach online courses for institutions to offer online education. However, some instructors do not consider online learning a viable substitute for face-to-face instruction. This qualitative interpretive phenomenological study was conducted to…

In January 2000, the Alternative and Safe Schools Instructional and Support Division (ASSIS) of the North Carolina Department of Public Instruction (NC DPI) was charged with developing guidelines that determined how districts could establish and maintain effective Alternative Learning Programs (NC DPI, 2014). In 2003, ASSIS produced the first…

Many teachers have become dissatisfied with their jobs, leaving their school district or the field of education to purse other careers outside of education. Recently, teacher attrition has been a problem for schools in Tennessee. The shortage of teachers in Tennessee led to the elimination of the Teacher Performance Assessment by the Tennessee…

The purpose of this mixed methods study was to determine how communication evaluation by clinical faculty compared in a clinical setting versus a simulation setting for Bachelor of Science in Nursing (BSN) students. Fifty (50) BSN students from three different schools of nursing were scored using the Interprofessional Situation, Background,…

Retention of teachers is becoming a complex issue that has been linked to both teacher training requisites and administrative issues. The massive exodus of teachers from their profession has been a worrying trend, and a quicker diagnosis is needed to save the situation. This study aims to explain why teacher retention is becoming more complex and…

The problem addressed in this study was that students with mental health disabilities experience poor academic outcomes despite opportunities for academic accommodations. The purpose of the study was to explore how students with mental health disabilities perceived their experiences of being accommodated at an art and design university.…