A 6-month study of 157 workers being mentored found that proteges with high-quality mentoring relationships had higher levels of organizational commitment over time. Relationship quality also influenced levels of self-reported organizational citizenship behavior (helping co-workers, volunteering beyond job duties). However, such behavior was not…

Performance feedback methods in paid work can be applied to the management of volunteers. A survey of 32 Western Australian organizations indicated that 21 provided feedback based on performance standards in the job description. (SK)

Offers five performance measurement lessons: (1) focus on the business; (2) build a bridge between line and training; (3) track progress, not proof; (4) know that you are already doing it; and (5) track cause and effect. (JOW)

Top 10 rater skills needed to conduct performance appraisals were identified by 149 managers. These competencies were related to four phases: performance planning, performance management/coaching, written appraisal, and appraisal review. Organizations often failed to train raters because they assumed they knew how to appraise or because of time…

Managers in service and manufacturing organizations (n=433) identified top practices for improving their performance as focus, feedback, and learning from experience. There was a disparity between the management development they want and what organizations provide. (SK)

A Person-Environment-Occupation model of occupational performance enables occupational therapists to target interventions at different components and implement interventions at different levels and in context. A person's occupational preference is considered in multiple ways depending on environmental factors. (SK)

Ethnographic interviews with 3 teams of 26 computer programmers revealed how levels of collectivism or individualism differed as groups solved problems. Cultural cohesion was identified as a separate construct from collectivism. (Contains 53 references.) (SK)

Focuses on specific actions and activities that a senior-level information technology manager in higher education, such as a chief information officer, might use after starting a new job to help ensure his or her success. (EV)

An extension of emotional intelligence research demonstrated that leaders' moods play a key role in organizational climate and effectiveness. A process for developing emotionally intelligent behaviors emerged: developing self-awareness, collecting 360 feedback, action planning, learning new habits, and cultivating a community of supporters. (SK)

When confronted with the problems of urban school districts, such as an ever-increasing achievement gap, the underfunding of school districts, increased shortages of qualified teachers, greater emphasis on accountability, and the loss of public confidence, African American superintendents have considerable difficulty leading their school…

Technological advancements such as the growth of the Internet provide opportunities for learning that are hard to resist. As technology continues to change at a rapid pace, e-learning has become an important priority of corporate education. E-learning is evolving as a way to train and enhance employee value by combining different learning styles…

In response to a growing dialogue at the local, state and national levels around the idea of restructuring teacher pay to include performance measures, the American Association of School Administrators surveyed a randomly selected sample of its members to gauge their feedback and interest in pay-for-performance programs. AASA launched this survey…

Regardless of their roles as business owners, center directors, school principals, or teachers, educational leaders are expected to be organized, sensitive, and unflappable. So, deciding what to do and when to do it are key to their success in achieving program goals, promoting staff excellence, or providing family and community appreciation.…

Purpose--The purpose of this study is to investigate the effect of factors associated with e-learning, particularly computer attitudes and usability, on transfer of training in workplace e-learning courses. Design/methodology/approach--This study relied on quantitative data obtained from four online survey questionnaires. The sample of this study…

The current study used a multiple baseline design to investigate the effects of graphic feedback, goal setting, and manager praise on customer service behaviors in a large retail setting. Direct observation of customer greeting, eye contact, and smiling was used to collect data. After baseline data were collected feedback graphs were posted twice…