Purpose: The paper seeks to explore the influences of service quality in higher education and the perceptions associated with the implementation of a Singapore tertiary institution. It draws on the underpinnings of SERVQUAL, and discusses the dichotomy and interrelation between customer perception and expectation. Design/methodology/approach:…

Background: This study investigated the perceived benefits and negative impact associated with stressful events and chronic caregiving demands encountered by parents caring for young adults with an intellectual disability in the period of transition to adulthood. Methods: A sample of 119 parents of young adults described these outcomes in a…

Context: Decades of behavioral research suggest that awareness of health threats is a necessary precursor to engage in health promotion and disease prevention, findings that can be extended to the community level. Purpose: We sought to better understand local perspectives on the main health concerns of rural Appalachian communities in order to…

One route to uncovering schooling's goals for an improved citizenry is to track certain subjects of the compulsory curriculum. In this case, health is investigated, and especially its messages on smoking and drinking. First introduced as scientific temperance instruction (in the 1880s), renamed hygiene (from about 1910), then as health (from the…

In order to better understand the complex dynamic that often occurs during writing center sessions between native English speaking (L1) tutors and English language learners (ELL), this study investigates linguistic dominance through time-at-talk, turn-taking, agenda-setting, and content analysis. We conclude that, in keeping with theory and…

Wiki empowers users in generating, revising, and organizing their own content. In this study, we review literature to gain theoretical support for wikis that impact learning. In a context of student journalists learning news writing, we design a two-phase field study: (1) Phase I--to examine learners' reflections on learning news writing in wiki…

This paper presents a study from the Scottish Independent School Project (SISP). The first part of the paper provides an overview of the characteristics of Scottish independent schools (e.g. location, structure, fees) with the aim of distinguishing the different orientations of schools in the sector. The second and main part of the paper is a…

The aim of this study was to investigate the nature of tutor and student online communication and collaboration activities in a blended learning course. The hypothesis that these activities are related to student learning performance (exam results) was tested based on the number of messages posted, as well as the nature of these messages (type of…

The Educational Doctorate (EdD) at the University of Wolverhampton offers educational practitioners the opportunity to design a research enquiry based in, on or around their professional work. The cohort, reported on here, embarked upon their EdD studies during the 2007/08 academic year. This study reports on seven participants' learning…

This article reports a grounded theory study of the moderation of asynchronous online discussions, to explore the processes by which tutors in higher education decide when and how to moderate. It aims to construct a theory of e-moderation based on some key factors which appear to influence e-moderation. It discusses previous research on the…

Content analysis was used to examine the consistency of responses in self-report data obtained by a semi-structured conversational interview. It was hypothesized that a majority of the seemingly inconsistent responses would prove to be consistent when seen from the respondents' points of view. The sample consisted of 215 female homicide offenders…

The course units which form the core of the four foundation courses at the Open University were sampled for readability, using an electronic version of R. Flesch's (1951) Reading Ease Score. The textload (reading workload) of the courses was predicted by estimating the total length in words of all text components of these courses. Large variations…

Reality-based television programs showcase actual footage or recreate actual events, and include programs such as "America's Most Wanted" and "Rescue 911." To identify the features that typify reality-based television programs, this study conducted an analysis of formal features used in reality-based programs. Formal features…

Provides a brief historical review of "Photolith, ScM" and describes its contribution to scholastic journalism over the past 25 years. (RB)

Argues that quality yearbooks are products of planning, organization, and discipline. (RB)