The International Standards Organization (ISO) has developed standards to provide a uniform framework for quality assurance in organizations' products and services. Commonly referred to as ISO 9000, these standards focus on achieving and sustaining the quality of the product or service produced to continuously meet purchasers' needs, and give…

The use of electronic mail has increased in organizations and other areas where computers are used. Researchers report that there are some major effects on the organization and organizational members in group and interpersonal communication. An extensive literature review examined the technology used in computer networks, electronic mail and…

At Clackamas Community College, a system of contract learning has been adapted for use in a technical writing class. The course focuses on teaching the essentials of technical writing (i.e., clarity and organization in report writing); the basic employment attitudes that local businesses and industries expect; and the form of writing that the…

An engineer/writer team approach to technical writing produces high quality papers intelligible to nonspecialists as it significantly reduces the amount of time the engineer must spend writing. The first step is transferring information from engineer to writer. A detailed outline is the most common form of initial input and can be presented to the…

The frequency of occurrence of compound nominal phrases (CNP) in medical English literature was compared to the frequency of occurrence in general English. Ten medical English and 10 general English sample texts of 2,000 words each were selected to record and analyze the CNPs. CNPs were defined as those items made up of at least two individual…

Students readily pick up occupational jargon from their special interests and studies. Nevertheless, the education and culture of teachers of communication typically have stressed the outright rejection of jargon of all kinds in the interests of honesty, directness, clarity, and economy of statement. Supporting the teachers ideologically are the…

A study examined the influence of organizational context on professionals' determination of appropriate style and technical content for external correspondence. Subjects were 200 architects and engineers employed by a state government agency whose mission is to provide design and construction management services to state facilities. Data were…

Morehead State University's technical writing internship program provides students who are not suited to larger, industry-based writing internship programs with professional writing experience. Most interns are English majors, and only the best and most interested students are selected. The program confers 3-6 semester hours' credit and aims to…

Detailing the false starts, uncertainty, and internal questioning that occur as companies organize and manage language simplification projects, the 12 case studies contained in the two sections of this book reveal how some business organizations have benefited by simplifying consumer documents. Descriptions of each case contain information on the…

Technical writers involved in an institutional writing project need some way of viewing the raw material globally before writing. In this way they can build a framework which can be used for different types of information. This is accomplished through a task analysis meeting that highlights the following preparatory steps prior to writing: (1)…

Ethical issues make writing assignments more than academic exercises, especially when the ethical issues involve the writing itself. Such issues arise in every aim and mode of discourse and in every stage of the writing process, from choosing a topic to editing the final draft. Informative discourse must be factual and comprehensive, and have…

In the present decade, many management and organizational communication scholars have explored a guiding metaphor--organizational culture. Japanese industry has developed a corporate model that may have provided the concepts involved in organizational culture: ideology, beliefs, rituals, myths, and symbols. Organizational culture is inextricably…

Intended for use with students in lower division technical writing courses, this list of over 800 suggested composition subjects is drawn from surveys of technical writing teachers as well as from teachers of science and technology. The suggested subjects pertain to 16 types of papers commonly presented in textbooks and articles dealing with…

This collection of essays is intended to increase cultural awareness and provide new information about the nature of writing in a number of the discourse communities central to modern economic life. The book focuses on academe, journalism, industry, computers, finance, and law. Essays and their authors are: "Coming to Terms with Different…

Intended for researchers in a variety of fields, this journal issue contains articles that provide guidance for technical writing for publication. Following an introduction, the first article explores some of the reasons papers are rejected by editors, including research design problems, lack of clarity and style, or unsuitability for the journal.…