Discusses knowledge management that seeks to minimize information overload in order to enhance performance. Highlights include the differences between data, information, and knowledge; the relationship between learning, knowledge, and performance; the use of focus groups; documenting results; and knowledge classification. (LRW)

Presents two case studies that show how IBM addressed performance support solutions and electronic learning. The first developed a performance support and expert coaching solution; the second applied performance support to reducing implementation time and total cost of ownership of enterprise resource planning systems. (Author/LRW)

In 2002, James Klein published a study based on a content analysis of research articles in "PIQ" from 1997 through 2000. That study was aimed at determining how much empirical research was being reported in HPT and what the focus of that research was. Klein found that only about one third of the articles published in "PIQ" represented empirical…

A transformation model of engineering education at the undergraduate level is constructed to define the human and technical resources that contribute to the production of a university-trained engineer. The theory of technical systems is applied in the development of the model to transform a graduating pre-university pupil into a university-trained…

Within the fields of human performance technology (HPT), human resources management (HRM), and management in general, performance measurement is not only foundational but considered necessary at all phases in the process of HPT. In HPT in particular, there is substantial advice literature on what measurement is, why it is essential, and (at a…

The Universal Service Administrative Company (USAC) is an independent, not-for-profit corporation designated as the administrator of the federal Universal Service Fund (USF) by the Federal Communications Commission (FCC). USAC administers the Universal Service Fund and the four Universal Service programs: High Cost, Low Income, Rural Health Care,…

Discusses the evaluation component of instructional design, suggests a performance technology approach to improve evaluation, and describes the Rummler-Brache Organizational Alignment Model that provides guidelines for systematically identifying the key variables when reorganizing training toward more appropriate evaluation. (LRW)

Discusses and defines participatory or user-design in the fields of instructional design and performance technology and describes systemic change as a context for user-design. Topics include stakeholder involvement, ethnographic field methods, cooperative design, action research-based user-design, user-design decision guidelines, and leadership.…

Examines the measurement system established at Mississauga Transit as an example of an organization that has utilized measurement information for performance improvement purposes by establishing formalized feedback mechanisms aligned with divisional strategic goals. Describes a framework that facilitated the interpretation and use of data by…

Describes elements of the three categories that have been implemented by the Sandia research lab corporate training organization as part of their strategic planning. Suggests that applying interventions that are diagnosed and implemented for others to yourself will improve your performance and help sustain your organization into the future.…

Discusses instructional technology versus performance technology, and how ISPI (International Society for Performance Improvement) members can position themselves within the performance field. Topics include a value proposition for performance technology, or a statement of the value that is promised to the customer; becoming conversant with other…

Examines the critical components of effective "practice" in the fields of instructional technology and human performance technology, as well as barriers to successful practice. Describes how to cope with these obstacles and ensure inclusion of relevant practice in instructional programs. Concludes with a true story that illustrates how…

Describes the Accomplishment-Based Curriculum Development model, which provide a cohesive framework for the processes of human performance technology and instructional design. Topics include front-end analysis; behavior characteristics; information storage and retrieval; materials development; and the contributions of Joe Harless to the field.…

Considers issues involved in the change process within organizational culture. Highlights include adopting an appropriate management style; evaluation of performance; aspects of change; implications of change for people management; degrees of change; resistance to change; and an example of planning and implementing a new information technology…

Discusses performance improvement interventions, including training, and the need for evaluation to measure training effectiveness. Reviews six evaluation perspectives of corporate training programs and recommends four areas for further study, including overall evaluation models and appropriate uses of the results of evaluations. (Contains 63…