The aim of this research project was to investigate the customer care methods within the Scottish college library sector. The researcher sought to compare examples of the customer care and service policies and practices from the sector with exemplars of good customer service from the retail sector. A qualitative, grounded theory approach was…

In this article, the author discusses how to transform a down-on-its-luck library into an irresistible place for boys. She suggests to begin with vision, energy, and a lot of hard work. Based on the author's 30-plus years of experience working with students, she knows boys respond well to a scholarly environment. In fact, it is one of the ways…

As library collections increasingly become digital, libraries are faced with many challenges regarding the acquisition and management of electronic resources. Some of these challenges include copyright and fair use, the first-sale doctrine, licensing versus ownership, digital preservation, long-term archiving, and, most important, the issue of…

Assuming the responsibility of ensuring that hundreds or thousands of students obtain the instruction and knowledge that they will need to be successful in life is a serious undertaking. Courageous school principals who accept this challenge are held responsible for providing the organization and leadership that provides the foundation for an…

"Do what's best for kids!" The author's former principal said this often when they discussed media program needs. Media specialists can make media centers places where students and teachers want to be. This article looks at everyday, attainable, common sense best practices. These everyday best practices require time, energy, new ways of thinking,…

Since getting books into the hands of her students was of utmost importance to her, this author began to look at areas that took away from the time she had to work with the students. In this article, the author offers suggestions on how to have a successful school library program, regardless of reductions in budget and/or staff. She mentions that…

Gaming has come to the library. School librarians are increasingly incorporating gaming into their program of resources and services. Besides addressing the natural interest that youth have in games, school librarians recognize the educational benefits of games, particularly in terms of information and digital literacies. While board games have…

Libraries, as authoritative custodians and providers of information, are facing a number of challenges as they are trying to adjust to the new information environment. Some challenges arise from major paradigm shifts in recent decades relating to the understanding of the nature of information processes and conceptions of authority. Engagement…

This article presents an interview with Karen Glover of Georgia Tech, a key person behind the planning of the Access Services Conference held last fall, and now going into its second year. Glover started working in libraries as a part-time library assistant at her local public library during her high school years. She later became a Circulation…

As the century unfolds, students will probably rely almost exclusively on electronic resources for their research and reading. In fact, the digitization of information (and entertainment) is already a defining characteristic of this "Information Age" and quite natural to the "digital natives" born into this era. School leaders need to see evidence…

This review aims to capture projects, services, and approaches that are being used to ensure student success and sustainability across the stages (or transitions) of the student experience of higher education, where these extend the traditional role of the library, in the UK and internationally. The article examines why the student journey (and…

Since its inception, Metropolitan State University has demonstrated a strong commitment to community partnerships and the integration of community engagement into student learning and scholarship while meeting community-defined needs. This article presents examples of reciprocal partnerships in the context of a shared community-university library…

School librarianship is affected by the widespread challenges affecting schools and changing notions of school libraries' relevancy. The purpose of this study was to ascertain how these societal trends influenced educators' decisions to be school librarians. In this second phase of a longitudinal qualitative study, five school library program…

Purpose: The purpose of this paper is to describe how the authors gained a better understanding of the variety of library users' data needs, and how gradually some new data services were established based on current capabilities. Design/methodology/approach: This paper uses a case study of the new data services at the John Cotton Dana Library, at…

An after-school book club, led by the school librarian, was held to test the efficacy of the peritextual literacy framework (PLF) in teaching skills related to critical thinking, problem solving, information literacy, and media literacy. The PLF is an extension of paratext theory developed by Gérard Genette, which provides a typology of the…