This case study evaluated the development, partial implementation, and review of an institutional and operational approach to quality management that was developed, during a decade of radical political change, at the University of the Orange Free State, resulting in the rapid transformation of higher education institutions in South African. Phase…

This guide provides information on the cooperative audit resolution for program improvement. It offers guidance for resolving audit findings, as well as tips on how to use the Cooperative Audit Resolution and Oversight Initiative (CAROI). CAROI is a collaborative method to provide alternative and creative approaches to resolve audit findings and…

This paper explores the use of student evaluation of teaching (SET) as part of the quality assurance cycle and suggests an alternative approach to evaluate the provision of teaching in tertiary institutions. SETs usually involve questionnaires that ask students anonymously to rate the quality of teaching on a 4- or 5-point scale. SETs have been…

This book is intended to provide consistent and reliable quantitative and qualitative information on faculty productivity and accountability to help counter criticism and accurately describe what faculty do to the policy makers and/or the general public. It reports on a study at the University of Delaware that focused on instructional costs and…

The Council for the Advancement of Standards in Higher Education (CAS) has served as a voice for quality assurance and promulgation of standards in higher education for over 25 years. CAS was established to promote inter-association efforts to address quality assurance, student learning, and professional integrity. CAS includes membership of over…

This document reports on a programme of technical assistance for the Sector Education and Training Authority for Secondary Agriculture (SETASA) in 2003/2004. It presents background information which is both essential for understanding the rest of the report, including its attachments, and can be seen as reflecting some of the insights gained…

Based on a paper presented at a College of Special Education conference (Manchester, England, July, 1969). (RD)

Notes on discussions at a school construction and procedures conference. Educators and suppliers have a lot to learn from each other in solving building problems. (MF)

A specialty board departed from usual procedure and had three examiners give oral tests to each of forty-nine candidates for certification in three successive 40-minute periods. This analysis of the three independently assigned scores reveals inconsistencies that question the reliability of current certification testing procedures. (WM)

Fiscal and programmatic controls that have been applied to different types of federal grants are described. It is suggested that a simplification of grant program structure is necessary to establish priorities and ways or controls to pursue these priorities. (CJ)

Describes the developmental stages of Operation 1000, Virginia Tech's program to increase enrollment in adult marketing and distributive education. The program consists of a series of prepackaged competency-based courses designed with built-in quality controls. (SK)

Suggests that many aspects of quality assurance in health care can be applied to social service agencies. Reviews what has been learned about quality assurance in health care and suggests guidelines for its implementation in social services. (Author/JAC)

Introduces a practical approach toward the quality control of workshops given in the field of drug abuse prevention and in community mental health settings. Describes the workshop evaluation questionnaire which probes: (1) respondents' overall reaction to the workshop; (2) workshop effectiveness; and (3) application of techniques to participants…