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ERIC Number: EJ1474100
Record Type: Journal
Publication Date: 2025
Pages: 11
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1052-8008
EISSN: EISSN-2153-9987
Available Date: 0000-00-00
Building a Competitive Edge: Empowering Marketing Graduates with CRM Technology Training
April F. Kemp1; J. Ricky Fergurson2; David E. Fleming3; Timothy D. Butler1
Marketing Education Review, v35 n2 p160-170 2025
In today's competitive job market, marketing and sales graduates must be equipped with advanced technology skills to thrive, particularly in utilizing Customer Relationship Management (CRM) systems. This research examines the critical need for CRM skills within marketing and sales education and explores how integrating CRM training into curricula can better prepare students for the workforce. Despite the growing emphasis on sales technology, recent studies indicate a lack of structured CRM education in many sales programs. This paper examines existing literature on CRM pedagogy and provides practical implementation guides for educators to incorporate CRM training effectively. It highlights various approaches to integrating CRM across marketing courses, from basic exposure to advanced, hands-on experiences. By adopting the recommended strategies, universities can better align their programs with industry needs, fostering graduates proficient in CRM and prepared to excel in modern sales environments.
Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: 1Department of Marketing and Supply Chain Management, Southeastern Louisiana University, Hammond, LA, USA; 2Department of Marketing, Middle Tennessee State University, Murfreesboro, TN, USA; 3Department of Marketing and Operations, Indiana State University, Terre Haute, IN, USA