Prepared for use by staff in development workshops at Burlington County College (BCC), in New Jersey, this handbook offers college-wide guidelines for improving the quality of service provided to internal and external customers, and reviews key elements of BCC's Customer Service System (CSS), a computerized method of recording and following-up on…

In response to an accreditation team's concern over the status of affirmative action, the campus atmosphere toward women and ethnic minorities, and involvement of staff in decision-making at San Joaquin Delta College (SJDC), in California, the college conducted a survey of staff attitudes. A questionnaire was distributed to all 942 full- and…

Focusing on current environmental issues and strategies for preparing for the future, this document provides the following conference papers: (1) "Preparing Environments for the 21st Century," by Bailus Walker, Jr.; (2) "Green vs. Greed: Development and Conservation," by John Ferrara; (3) "Plants and People: A Developing Relationship," by Alan…

Designed for use as a development activity for counselors at Bronx Community College in New York, this program provides discussion materials, questionnaires, and worksheets from the college's Counseling Faculty Development Program. A brief introduction indicates that the program encompasses three components, empowering counselors in the teaching…

Since 1984, Arizona's Mohave Community College (MCC) has implemented innovative educational technology to better serve students, including an instructional television system to serve remote locations and a distance learning program. In 1993, the college initiated a project to upgrade its technological capabilities through the establishment of a…

For over 2 years, Blak Hawk College (Illinois) has provided high school equivalency (GED) candidates and recipients, older returning students, and underprepared high school graduates with a Tech Prep curriculum to give them the skills to make the transition from adult basic education to college or work. The Adult Tech Prep (ATP) core curriculum…

Scholarly publication of original work at community colleges is usually an elective pursuit, resulting more from a desire to learn than institutional requirements or financial incentives. At the College of DuPage, in Illinois, one faculty member has undertaken a 10-year, self-initiated research project in the biological sciences, involving…

The abstracts in this series provide two-page discussions of issues related to leadership, administration, professional development, technology, and education in community colleges. Volume 9 for 1996 includes the following 12 abstracts: (1) "Tech-Prep + School-To-Work: Working Together To Foster Educational Reform," (Roderick F. Beaumont); (2)…

Drawn from college data submitted on 1995-96 actual cost allocation schedules, this report provides information on district and statewide program costs for the Wisconsin Technical College System. A brief introduction reviews actual unit costs and ratios for headcount enrollments and Full-Time-Equivalent (FTE) students, indicating that the total…

This document contains the report of a project conducted to make the concept of a world-class work force a reality. The project was intended to design a comprehensive strategy to link elements from the state's existing vocational-technical education, job training, adult education, tech prep, and apprenticeship programs with the components of SCANS…

This document, which is intended for use by community and junior colleges throughout Mississippi, contains curriculum frameworks for the course sequences in the fashion marketing technology programs cluster. Presented in the introductory section are a description of the program and suggested course sequence. Section I lists baseline competencies,…

Initiated in 1980 with two telecourses on educational access television, the distance education (DE) program at Florida Community College at Jacksonville (FCCJ) currently includes over 35 credit and continuing education telecourses, 160 teleconferences downlinked annually, community forums on public television, and award winning educational…

Designed for use in calculating the distribution of state aid to colleges in the Wisconsin Technical College System (WTCS) and in preparing financial and enrollment reports, this document provides a summary of projected cost allocations for the WTCS for 1996-97, derived from data submitted by the colleges on cost allocation schedules. Following a…

The purpose of this booklet is to help teachers prepare students to live and work harmoniously in a society where diversity is the norm. Following background information on the development of the booklet, strategies are described for increasing harmony and learning in the classroom, such as creating diverse collaborative learning groups to bind…

Community colleges have been criticized with respect to both the low numbers of students who transfer to four-year institutions and the inadequate preparation of the students who do transfer. However, there is no uniform method for calculating transfer students and the data that do exist on their performance indicate that they do as well as native…