Mastery of the art of crafting online reviews and responses is essential as a valuable additional tool for enhancing learners' English proficiency in specialised contexts. This study aims to: 1) Examine the formality levels in crafting reviews and responses; 2) Explore face-threatening acts utilised in reviews and politeness strategies employed in…

Online education programs are on the rise and institutions of higher learning are utilizing Learning Management Systems (LMS) to facilitate online learning. The Community of Inquiry (CoI; Garrison et al., 1999) framework identifies three categories of cognitive presence, social presence, and teaching presence to guide the development of online…

This study reports on the development of two Messenger bots, designed to facilitate the learning of introductory and intermediate accounting. The Messenger bots were developed using a visual development environment that requires no coding knowledge. A thick description of the development of the Messenger bots is provided to encourage replication.…

The papers in this volume all articulate a keen awareness of the shift in sociolinguistic economies caused by online technologies. We now live in an online-offline nexus of communication, and realizing this invites changes in the ways in which we traditionally view and imagine the foundations of our disciplinary approaches. In reviewing the…

As online communication becomes more important to Extension professionals, understanding how promotional strategies affect the number of people accessing online content also becomes more important. We tracked website visits resulting from four different promotional efforts to understand relative effectiveness of these efforts. Each effort was…

In this paper, I introduce Sfard's discursive framework to examine secondary-school calculus students' communication during exploratory activities mediated by the use of touchscreen dynamic geometry environments (DGEs). Six pairs of secondary-school students participated in an open-ended task to explore calculus relationships using…

This article examines interactions between callers to a health helpline and specialist nurses. Helpline call-takers must judge the appropriate moment to move from listening to the caller's problem to offering them the appropriate service. In a study of Parkinson's UK nurse call-takers, we find that the pivot is the point at which the caller…

This article compares and analyses factors that impact when creating a network on both online and live networking platforms, designed as spaces for artistic and critical engagement both within Africa and beyond. As I draw on the African Womens' Playwright Network as my example, I consider how we can acknowledge the materiality of the processes and…

Extension professionals are increasingly participating in virtual work. Leading these new virtual teams presents challenges to building relationships within the teams, establishing trust, and communicating effectively. As the national project leader of the Military Families Learning Network, I share promising practices developed over 8 years of…

In this article we want to understand in more detail how learning networks emerge in online networked learning environments. An adage in Networked Learning theory is that networked learning cannot be designed; it can only be designed for. This adage implicitly carries the idea that networked learning is seen as learning in which information and…

This study examines how youths with different types of disabilities, mental health diagnoses, and special education services experience peer harassment victimization (PHV). This analysis examines how these youths experience harassment that only occurs in person, only through technology, and both in person and through technology…

Connection and communication via social networking applications are now one of the most important features in college students' lives. Text and graphical messaging and generating, sharing, and viewing visual messages may affect students' academic life, especially their academic performance. In this regard, reports about the effect of social…

Texting is a widespread mode of communication and libraries are experimenting with it to interact with users. This article presents the results of a study on virtual reference service. The authors seek to determine whether or not the texting service is filling a different information need than chat and email by examining the level of difficulty…

Offering students synchronous research and reference help can be a challenge for libraries that offer services at a distance. Virtual office hours can be a means of overcoming this challenge, allowing patrons the opportunity to seek timely point-of-need assistance. The author implemented a librarian-led virtual office hours pilot project at her…

Emotional intelligence and social support are important variables in handling and preventing cyberbullying. Few studies have examined the mediating role of emotional intelligence in the relationship between perceived social support and cyberbullying victimization among adolescents. A total of 120 (62.5% males, and 37.5% females) adolescents five…