The need is often not more resources, but the right resources, delivered when the user needs them. In today's knowledge economy, where job roles and requirements change frequently, resource delivery systems that allow customization of information, functions and contents by users are increasingly needed. Schatz discusses the inherent challenges of…

The main aim of the study is to determine what kind of complaints students have, how universities react to these complaints, and how relevant reactions affect justice perceptions, complainant satisfaction, exit and negative word of mouth intensions of the students. In order to find out students' perceptions on university responses to their…

The Kentucky Educational Excellence Scholarship (KEES) is a broad-based initiative that provides the opportunity for traditional and nontraditional secondary school students and General Educational Development (GED) recipients to earn scholarships that may be used at Kentucky colleges, universities, and selected technical and vocational education…

It has been a decade since the first aggregator journal packages began to become available at academic and public libraries throughout the United States of America. During these 10 years, the library and information science community has published numerous articles on the pros and cons of this method of delivery and these collections, more than…

This article emanates from a comparative study of the quality of a B.Ed. (Hons) programme in contact and distance contexts in a dual-mode institution, in terms of access, delivery and output. Both versions of the programme are guided by a similar underpinning philosophy that drives its ethos. Even though it appears that there may be no prominent…

During the past decade, tertiary education providers in the English-speaking Western world have enjoyed the significant economic and societal benefits that result from a substantial level of participation by students originating from the People's Republic of China. However, a sharp decline in student numbers between 2003 and 2007 has prompted many…

With the passage of landmark federal laws, equal access to technology for all students, regardless of their abilities, has been getting increasing attention in the field of education. Although considering a continuum of assistive technology (AT) items and services for individuals with disabilities is a mandated practice, education and…

In this article, some of the ways in which thinking about chaos theory can help teachers and student-teachers to accept uncertainty and randomness as natural conditions in the classroom are considered. Building on some key features of complex systems commonly attributed to chaos theory (e.g. complexity, nonlinearity, sensitivity to initial…

The National Professional Qualification in Integrated Centre Leadership (NPQICL) is a programme that supports children's centre leaders to develop their own leadership capability. This research highlights the effect the particular constructivist teaching and learning methodology has had on individual tutors' and mentors' professional development.…

Under the New Policy Agenda, international development institutions have promoted non-profit organizations (NPOs) in developing countries, on a dual logic: firstly, they deliver social services more efficiently than the state; secondly, they mitigate equity concerns around privatization of basic social services by reaching out to the poor. Based…

The Teen Outreach Reproductive CHallenge (TORCH) is a peer education program that provides information on various topics relevant to adolescent sexual health to a diverse audience, ranging from teens to health care providers. This information is disseminated through various projects by a group of New York City high-school students who are…

Online discussions have been increasingly integrated into face-to-face classes at universities to enhance student learning of course content. The primary focus of past research has been on the end products of online discussions. Studies reported either successful findings or results that fell short of desired learning outcomes. An in-depth…

This paper presents a complex, but realistic, picture of the lived experience in assisted living (AL), and provokes thoughtful reflection about the operational and ethical challenges faced in the delivery of care to an increasingly frail population in a typical AL facility. Developed from the findings of a two-year qualitative research project,…

The Supplemental Educational Services (SES) provision of the No Child Left Behind Act of 2001 creates an opportunity for eligible students to receive free effective academic support services outside of the regular school day. The SES provision is relatively new and little information is currently known about the efficacy of such services. The…

Respite is one of the critical support systems for families and carers who support and care for a person with a life-long disability. This study examined the profile of respite services in the Australian state of New South Wales and explored respite providers' views of the factors influencing respite use, and their expectations of respite…