Reviews current state of the art pertaining to measurement and use of the construct of user satisfaction (user's self-reported degree of satisfaction with library services) and reports results of survey of 623 public library patrons measuring user satisfaction, evaluation of services, library use, and individual characteristics. Twenty-six sources…

Results of study on patron information retrieval success and patron use patterns at Ohio State University show that 90 percent of online users preferred online to card catalog; 64 percent of those who tried online catalog switched to it; and patrons used the online more than the card catalog. References are provided. (EJS)

Presents the results of a survey of academic libraries belonging to the Association of Research Libraries (ARL) concerning the availability and accessibility of OCLC (via dedicated or dial access terminals) for use by reference personnel. The methodology of the survey is described and data are presented in five tables. (JL)

Describes a study undertaken to determine the effect of teacher-utilization of media center resources in teaching upon student use of media center materials. The methodology and findings of the study are reviewed, a set of conclusions is presented, and sources for further study of experimental research are provided. (JL)

Using data on the cost of interlibrary loan, journal prices, and journal use, this article presents an economic analysis of the SUNY (State University of New York) Express consortium and the potential savings from consortium delivery of scholarly articles and joint collections development. Concludes that while considerable savings are possible…

A study of five Texas academic libraries provided information on OPAC use by Korean college students to assist system managers select OPACs. The study determined that academic level and age influence preference for the type of OPAC system, that more specific search instructions are needed, and that system menus were the most commonly used source…

Describes The Library of Virginia's Digital Library Project that has made many of its state library collections available via the Internet and World Wide Web. Highlights include digitization decisions; the HTML Web gateway; the online catalog; microfilm digitization; users and use statistics; and future projects. (LRW)

The effectiveness of the following methods for identifying college students' serials needs for collection development purposes is compared: reshelving/ILL; bibliography; and survey. Bibliographies of student projects or student surveys provided the most comprehensive evaluation. Four diagrams depict data. (AEF)

Forty-six panels address topics including women in information science; users and usability; information studies; reference services; information policies; standards; interface design; information retrieval; information networks; metadata; shared access; e-commerce in libraries; knowledge organization; information science theories; digitization;…

Ohio State University Library studied abilities of undergraduates to identify correct sources for answering reference questions when using the online catalog and the Sourcefinder database with its new Question Unit feature. Users located subjects and instructions at a greater percentage with Sourcefinder than with the online catalog. Topics…

Three studies examined public library reference services use by patrons in Anglo, Hispanic, and Vietnamese communities in California. Interview questions concerned search topics, use of staff help, perceived usefulness of search result, successful search strategies, reasons for not seeking help, foreknowledge of sources, reasons for using the…

A study of 59 undergraduates identified predominant patterns of navigation in studying hypermedia lessons. The study found participants employed an initial systematic, top-down, left-to-right (depth first) strategy to ensure full coverage, then a more spotty and less systematic review. Argues that culture, language, biases, organization of the…

The increasing use of automated access, electronic materials, changes in communication, and philosophical disputes concerning the nature of archives have led to questions about current archival practice. Provides an overview of archival reference: current practice; reference, access, and outreach; research in use and users of archives; automation;…

Describes results of a computer use survey of 210 graduate programs in educational administration throughout the United States and Canada. Highlights include specific types of computer hardware used in the past, types that are expected to be used in the future, computer lab access, and implications for resource allocations for microcomputers.…

Summarizes research findings from seven dissertations that explore the benefits to students of school and public library cooperation. Highlights include characteristics of student use of public libraries versus their use of school libraries; student attitudes; socioeconomic differences in access to library services; and barriers to cooperation.…