This article describes a campus-wide customer satisfaction survey undertaken by the National Institute of Standards and Technology (NIST) Research Library in 2007. The methodology, survey instrument, data analysis, results, and actions taken in response to the survey are described. The outcome and recommendations will guide the library both…

Certain colleges and universities require that their academic librarians have an additional advanced subject degree for either being eligible for hire or for continued employment. This paper reviews this topic and examines how using metaphors may help the field of librarianship make sound decisions on this controversial topic.

The author's current position had an established program of using high school seniors as library aides. She was comfortable with such a program, and knew the students could do a good job if taught correctly. She didn't count on the variety of memorable moments that would occur with these student workers. In this article, the author shares some of…

Ten years ago, stories like "B&N: The New College Library" (LJ 2/1/98) and "What If You Ran Your Library Like a Bookstore?" (American Libraries, 3/98) kicked up a controversy about the viability of libraries. Ironically, these days it's the book business that has an aura of crisis and gloom, while visits to libraries are surging. Over two billion…

This paper identifies key methodological issues affecting quality of data in the evaluation of remote reference services. Despite a growing number of studies in this area, no comprehensive effort has been made to identify potential problems and suggest solutions. The strategies proposed in this paper offer practical ways in which libraries can…

This study measured the degree of Google Scholar adoption within academia by analyzing the frequency of Google Scholar appearances on 948 campus and library Web sites, and by ascertaining the establishment of link resolution between Google Scholar and library resources. Results indicate a positive correlation between the implementation of Google…

The use of technology in universities and colleges is an issue of interest and speculation. One issue related to technology use in the classroom is sustainability of resources that support the technology. This paper explores faculty perceptions about technology use and sustainability in an east coast university. This university has initiated a new…

As combinations of place-based, blended and fully online education proliferate, so do options for support and services. Aligning with regional accreditation criteria, the Sloan-C Quality Scorecard for the Administration of Online Programs is a useful way for institutions to measure and compare the quality of social and student engagement and…

A pilot program to provide real-time library webcasts to Regis University distance students using Adobe Connect software was initiated in fall of 2011. Previously, most interaction between librarians and online students had been accomplished by asynchronous discussion threads in the Learning Management System. Library webcasts were offered in…

This book takes the mystery out of leadership by illustrating the visible and invisible components of leadership. Essential questions, reflective strategies, and practical tips within each chapter will bring school librarians to their next level in leadership while they recognize the hidden leadership opportunities in daily tasks that are already…

For the past 30 years, educators have been challenged with mainstreaming students with disabilities into regular classrooms. Research has shown that teachers often lack the knowledge and training to implement inclusion programs effectively. Guided by Bandura's social cognitive theory, with a particular focus on self-efficacy, this mixed…

Collaboration is a best practice for integrating information literacy into teaching and learning, but extant research suggests that differences between the professional practice and professional socialization of faculty and librarians can hinder collaboration. This dissertation examines interprofessional factors that facilitate and hinder…

Undergraduates' use of social networking sites has been well documented in both the popular press and in academic publications. Research suggests that students spend, on average, 30 minutes a day engaged in a predictable routine of social networking. Correspondingly, on the first author's previous campus, she had frequently observed many of the…

The migration from traditional classrooms to online learning environments is in full effect. In the midst of these changes, a new approach to learning analytics needs to be considered. Learning analytics refers to the process of collecting and studying usage data in order to make instructional decisions that will support student success. In…

Using data from the 2003 National Survey of College Graduates, this paper examines earnings in the library science labor market and assesses the impact of gender on the income attainment process. We use this cross-sectional dataset to determine if there are significant income differences between male and female library science professionals. The…