Reports on a survey that examined the perceptions of public library directors in North Carolina regarding the reasons their subordinates (i.e., nondirectors) participate in continuing education activities. Results are compared with those of an earlier survey of nondirectors that identified four motivational factors--professional competence, patron…

Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also…

Discussion of the merger of separate library units focuses on examples from Indiana State University Libraries' recent merging of the interlibrary loan unit of the reference department with the circulation department to form a new lending services department. Factors to consider in the merging process are discussed, emphasizing staff needs. (seven…

Discusses library planning that is needed when changing from one computer system to another. Topics discussed include change theory; the need for communication between library administration and staff and between the library and its users; phased implementation; training for library staff and for users; and the need for documentation. (seven…

Describes results of a survey of geoscience and mineral technology libraries in Brazil conducted to determine the level of knowledge and adoption of marketing techniques among library managers. A lack of knowledge of marketing was verified, and recommendations for improving the situation are suggested. (12 references) (LRW)

Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)

Discusses the future of libraries and the necessary steps that need to be taken to be successful. Topics discussed include the process of change, the need to emphasize delivery systems rather than storage facilities, library services, the need for strategic planning, the role of technology, and library leadership. (11 references) (LRW)

Describes how the University of Nebraska-Lincoln libraries used the Myers-Briggs Type Inventory (MBTI) as a way to understand the personality profile of the overall organization. The MBTI personality types of the library's 33 managers are summarized. Implications for managing the organization and specific approaches are discussed. (two references)…

Discusses the ancient library at Alexandria and describes plans for the development of the new Bibliotheca Alexandrina. The administrative organization is discussed; the building design is explained; international cooperation between Egypt, UNESCO, UNDP (United Nations Development Programme), and the library community is described; and future…

Describes the development of the Young People's Library in Las Vegas (Nevada) as a symbolic and literal bridge to the Lied Discovery Children's Museum. The roles in the design process of library administration, library personnel, and the architect are explored, and how this project addressed differences between the architect's artistic vision and…

Discusses sampling of circulation data as a technique for library media program management. Highlights include random and purposive sampling techniques; studies of circulation samples; factors affecting circulation patterns; guidelines for sampling circulation statistics over shorter time periods; and an example using statistics gathered from an…

Discusses elements of planning that are needed for effective school library media programs. Elements of strategic and operational planning are described; contributors to the planning process are suggested; needs assessment is discussed; planning outputs and inputs are explained; budget considerations are mentioned; and the need for evaluation is…

Describes job responsibilities of assistant/associate library directors. Changes affecting libraries as a result of automation and their impact on management are discussed, and two studies of public and academic libraries that examined ratings of managerial skills and competencies by directors and assistant directors are reviewed. (nine…

Reviews the literature concerning upward evaluation of supervisors and directors in libraries and suggests that upward evaluation can aid professional development. Research at the University of Texas at Austin is highlighted, and pilot research at Western Kentucky University libraries that used job analysis to develop a questionnaire for…

Describes strategies library director Dan Wilson used to keep the New Orleans Public Library ahead of budget shortfalls. Successful lobbying efforts to get a tax levy; growth in the library budget, technology, and services; changes in the service population; and Wilson's role as a facilitator are covered. (KRN)