Most academic libraries undertake the collection and reporting of statistical information on activity levels for many aspects of both technical and public services. Data on reference activity are used for a variety of purposes within the library, primarily to facilitate planning and improve delivery of reference services, and also externally,…

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…

Technological, social, legal, economic, educational and political advances have greatly affected the management of staff who have had to adapt to such developments as networking, the independence of educational institutions, income generation, compulsory competitive tendering, quality management and user consultation. This book is a guide to staff…

This report emphasizes the plan of the new President of the Council on Library Resources (CLR) plan to concentrate on the development of leadership in libraries to better manage technologically advanced services, the transition to the electronic library, and the economics of information and information technology. The Council engaged in a project…

Support staff of circulation, reference, interlibrary loan, media services, special collections, information, and reserves make up a large portion of library work forces, and each year are asked to take on more tasks, many requiring advanced skills. This study determined: (1) if there is an actual need for continuing education for support staff;…

This Systems and Procedures Exchange Center (SPEC) kit reports results of a survey of 64 Association of Research Libraries (ARL) institutions conducted in the fall of 1990 to gather information on the performance appraisal of collection development librarians. Data are reported on the frequency of the performance review cycle, reporting…

The Library of Michigan is the official state library agency of Michigan. This annual report, covering calendar 1997, provides the following information: names and positions of members of the Board of Trustees and members of the Board of Directors, as well as legislative council and alternate members; the Library mission; accomplishments of the…

This publication reports on the results of a 1992 survey of 80 Association of Research Libraries (ARL) member libraries on their use of printers for recording references found in online public access catalog (OPAC) and CD-ROM searches. As was found in a 1990 survey on the same topic, only a small proportion of libraries reported that they charged…

Third World libraries, as a rule, receive information technology, technical assistance, and training as part of international development projects. Library improvements and their intended objective, information transfer, are more effective and lasting if key administrative and policy issues are addressed by the projects. Critical success factors…

Current and possible future roles of feminist librarians in the academic community are explored in this paper. The discussion opens with a recounting of past accomplishments of feminist librarians in general--e.g., reversing the Library of Congress use of "women as exceptions" subject headings--and follows with descriptions of recent…

These proceedings contain 21 research reports and 56 position papers as well as capsule descriptions of 32 workshop forums, panel presentations, and group discussions that took place at the conference. The papers are organized into nine broad subject areas: (1) academic and research librarianship (recruitment, technology and change, faculty…

There are 15 papers in this collection from the Division of Management and Technology: (1) "Les Activites de formation dans les centres regionaux du Programme PAC" (Training Activities in the Regional Centers of the Preservation and Conservation Program) (Jean-Marie Arnoult); (2) "Professional Education for Preservation: An Overview" (John…

In 1987, the Regent's Advisory Council on Libraries and the New York State Library Division of Library Development appointed a Committee on Minimum Library Standards for New York State to review and revise existing standards for public libraries, taking into consideration the Board of Regents policy on libraries. This report explains the…

Based on information from the 1988-89 IPEDS (Integrated Postsecondary Education Data System) Academic Libraries Survey, this report presents data from the higher education institutions in IPEDS, i.e., all colleges and universities with accreditation at the higher education level in the 50 states and the District of Columbia. Analyses of these data…

This manual is designed to serve as a textbook outlining sound library administrative practices or as an aid in policy development. The basics of good library services are described, and libraries are encouraged to choose services appropriate for their situation, plan for them, and measure their effectiveness. Ninety performance measures outline…