Intended as a text and a reference work, the book emphasizes the development of broad institutional objectives, and covers in detail curriculum and course development, selection of learning experiences, and evaluation of nursing behavior. All subjects are approached through the critical incident technique, which presents material in brief case…

Technical information about the Institutional Self-Study Guide (ISSG) on Sex Equity, which was developed to help postsecondary educational institutions change to achieve sex equity, is presented. The ISSG was developed for three audiences: chief executives of colleges and universities, regional accreditation agencies, and women and their advocates…

Two Canadian universities conducted an experiment in which preservice teachers used computer-mediated communication to describe and discuss critical incidents occurring during their practicum. Participants in the practicum shared their teaching experiences with peers, cooperating teachers, and university supervisors. Over 3 years, 6 different…

This document contains four papers from a symposium on innovation and creativity and their relationship to human resource development (HRD). "Intrapreneurial Programs and Their Impact on Sales, Profit, and Return to Investors" (Melissa H. Marcus, Dennis G. Tesolowski, Clinton H. Isbell) reports on a study in which 100 of 217 randomly…

This symposium on issues in training consists of three presentations. "Improving Customer Service Training in Korea" (Namhee Kim) reports findings from interviews of customer service employees who identified these customer service issues: training for service recovery is needed; additional service gives a strong impression to customers;…

The Wilderness Education Association (WEA) helps people enjoy and protect our nation's most precious resource: Our wilderness areas. They have been training and certifying outdoor leaders around the world for nearly 30 years, teaching students safely and effectively to lead groups in the outdoors without harming the environment. In addition,…

This document contains four papers from a symposium on evaluating the impact of human resource development (HRD). "The Politics of Program Evaluation and the Misuse of Evaluation Findings" (Hallie Preskill, Robin Lackey) discusses the status of evaluation theory, evaluation as a political activity, and the findings from a survey on the…

A variety of assessment methods and instruments can and should be used to evaluate the performance of individuals and groups. Some possible assessments are described, including (1) adaptive testing; (2) anecdotal records; (3) assessment centers; (4) behavioral checklists; (5) behaviorally anchored rating scales; (6) checklists; (7) computerized…

This document contains three papers from a symposium titled "Competence: Fuzzy Concepts to Context.""Sales Superstars: Defining Competencies Needed for Sales Performance" (Darlene Russ-Eft, Edward Del Gaizo, Jeannie Moulton, Ruth Pangilinan) discusses a study in which an analysis of 1,688 critical incidents revealed 16…

In this report, transformative learning processes in 10 successful extension staff partnerships involving a campus researcher and a county extension staff member were studied with a methodology that combines grounded theory and case study traditions with a constructivist approach. Data collection activities included a literature review;…

A project targeted teachers in the Top End of Australia's Northern Territory, who faced unique difficulties in their literacy and numeracy practice. Cross-cultural training and education were affected by isolation and geographic distance, often an absence of professional support and development, and limited access to resources. The project offered…