Presents the three phases of the implementation and operation of the Integrated Information Center (IIC) at the University of Minnesota from 1990-93. Competition between the IIC and information centers at the two schools the IIC was intended to serve--the School of Management and the Institute of Public Affairs--is addressed. (JAK)

Lists information storage and retrieval devices as a representation of improvements and changes throughout the past several millennia. Examines characteristics of past and present devices and identifies those characteristics that are important for carrying into the future. Discusses implications for information centers striving to provide…

Discusses customer service in information centers and how to define it. Topics include the effects of competition, that give customers more choices; defining customers, and defining services; communications; physical environment; change, in customers and in technology; measuring customer service; and evaluating policies and procedures. (LRW)

Developing countries face a number of challenges in their efforts to compete successfully in the new global economy. Perhaps the most critical resource needed to achieve these goals is trained human capital. While many developing countries are trying to address this need through traditional means, this may not be the most effective or efficient…

Formerly the "Directory of ERIC Information Service Providers," this directory lists 1,029 organizations that provide individuals with access to the ERIC database and related resources. It is designed to help users quickly locate organizations that offer ERIC resources and related services within a geographically short distance, and is…

Although the Internet contains a wealth of education-related information, cutting through the teacher-, student-, and parent-focused sites to find administrative management tools can be difficult. To help in this effort, strategies for helping administrators find relevant Internet resources are presented in this guide. The text provides a brief…

This publication outlines the activities and impact of the Caribbean Information System for Economic and Social Planning (CARISPLAN), as reported by representatives of 16 Caribbean nations and various regional organizations. A copy of the meeting agenda and other introductory material are followed by brief summaries of reports from representatives…

Describes Resource Centers that make available informational and curricular materials on aviation and space for educational purposes. (MLH)

The article traces the development, scope, and functions of the ERIC (Educational Resources Information Center) Clearinghouse in Career Education since its reorganization and consolidation in 1973. Located at Northern Illinois University, it serves all segments of the field of adult and continuing education, vocational and technical education, and…

Describes the establishment of an international information system for the agricultural sciences and technology referred to by the acronym AGRIS. Presents AGRIS objectives, implementation stages, and relationships with other systems. (GS)

No matter what their role, knowing how to identify, select, and evaluate information resources are important processes for adult educators. Two of the main sources of information related to adult education are information databases and clearinghouses or resource centers. Two comprehensive references that can be used to select the most appropriate…

The greater organizational complexity of libraries and information centers in recent years has given rise to more complex problems for managers. To facilitate solutions, operations research (OR) techniques have been developed that consider the quantitative dimensions of problems along with their political and organizational aspects. Eight standard…

The use of the floppy disk as an alternative mode for delivering Information Services reports was evaluated for fiscal year 1985 by the National Center for Higher Education Management Systems (NCHEMS). A 5.25 inch, 8/9 sector, 40 track ASCII floppy disk used under PC-DOS on the IBM PC and IBM PC compatible hardware was tested. Tabular data but not…

Sixteen papers from a workshop on computer applications sponsored by the University of Cape Town (South Africa) School of Librarianship are presented in this volume: (1) "Introduction to the Use of Information Technology" (Sue Bleimschein); (2) "Searching Remote Databases" (Steve Rossouw); (3) "SABINET [South African Bibliographic and Information…

The School Resource Center (SRC) in Austin, Texas, is intended to provide a system to link teachers and parents with various public and private information sources in order to improve instructional practice and eliminate unnecessary and costly referrals to special education services. It will collect information from private education agencies,…