Discusses a possible shift to self-service check-out systems for academic library patrons. Provides an annotated bibliography of 51 items that discuss the impact of self-service technology on the quality of service and customer satisfaction in libraries, service sectors, banking, and the vending industry. (LRW)

The Student Loan Marketing Association (Sallie Mae) and the Clinton Administration are preparing legislation to transform the federally sponsored corporation into a private business but must negotiate complex political and financial issues. Destabilization of the private student-loan industry and conflict over direct-lending policies are central…

Presents research on the use of external information in the strategic management of retail banks in the United Kingdom. Explores the organizational role of the environmental analysis department, the character of business environment analysis, and the nature of information used in strategic management and its perceived importance. (Author/AEF)

Two groups of three students with moderate mental retardation were instructed using group procedures to compare static picture and video prompting simulation strategies. An alternating treatments design was used to compare individual student task acquisition and maintenance performances of purchasing and banking skills. The results indicated that…

The banking industry has undergone marked changes over the past 20 years, driven by deregulation and new technologies. Two strategies have emerged: the low-cost transaction approach and the high-road relationship banking approach. The number of employees in commercial banking has fallen significantly, and average hourly earnings for nonmanagerial…

This report provides parents with information on teaching their children about budgeting, saving, and careful spending as well as information on giving their children money, bonds, and stocks. Topics covered include: (1) participation of young children in family shopping; (2) money management skills developed through giving children an allowance;…

Designed for the general public and possibly suitable also for high school economics students, this booklet briefly explains the terminology associated with general economic concepts about banking and the Federal Reserve System. Part 1 deals with financial regulators and institutions, including nondeposit intermediaries and depository…

Part of a series of classroom aids designed for real estate instructors, this instructional packet was developed to help real estate students understand the various alternative mortgage instruments, including their major advantages and disadvantages. First, an evaluation form for the packet is presented. Next, a summary presentation on four basic…

This handbook provides a brief overview of bank and bank holding company community development corporations (CDCs), the types of activities for which they can be used, the legal requirements in establishing such an entity, and how they are organized and operated. Case studies, including studies of the Shorebank Corporation of Chicago, the First…

Stress in various occupations is of interest to managers, counselors, and personnel workers. A study was undertaken to examine, through the use of self-report scales, stress-related characteristics of workers in occupations which require many and varied human interactions. Subjects were 244 full-time employees in six professions: health services,…

Supporting performance objectives 42 and 53 of the V-TECS (Vocational-Technical Education Consortium of States) Secretarial Catalog, both a set of student materials and an instructor's manual on depositing checks, currency, and coins are included in this packet. (The packet is the eighth in a set of nine on performing computational clerical…

Supporting performance objective 39 of the V-TECS (Vocational-Technical Education Consortium of States) Secretarial Catalog, both a set of student materials and an instructor's manual on reconciling bank statements are included in this packet. (The packet is the ninth in a set of nine on performing computational clerical activities--CE 016…

This report presents the results of a survey conducted by the Bureau of Labor Statistics to determine wages and related benefits in (1) the banking industry and (2) for employees in home offices and regional head offices of life insurance carriers. Part 1 discusses banking industry characteristics and presents data for tellers and selected…

Supporting performance objectives 42, 47, 57, 58, and 61 of the V-TECS (Vocational-Technical Education Consortium of States) Paying and Receiving Bankteller Catalog, this module includes both a set of student materials and an instructor's manual on issuing and cashing checks, and ordering personal checks. (This module is the third in a set of…

Supporting performance objectives 39 and 40 of the V-TECS (Vocational-Technical Education Consortium of States) Paying and Receiving Bankteller Catalog, this module includes both a set of student materials and an instructor's manual on cashing checks (personal). This module is the eighth in a set of eight on banktelling [CE 019 471-478].) The…