Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)

An instructional method using flow-chart symbols to make mathematical abstractions more concrete was implemented for a year in a technical mathematics course. Students received instruction in computer applications and programming in the BASIC language in order to increase motivation and firm the mathematical skills and problem-solving approaches…

This transcript of a conference presentation describes a motivational model of alcohol use that shows the interrelationship between the various factors that affect drinking. First, a flow diagram is presented and described that shows how complex biological, psychological, and environmental variables contribute to a person's motivation for…

Designed to encourage the use of a defined methodology and careful planning in creating computer-assisted instructional programs, this paper describes the instructional design process, compares computer-assisted instruction (CAI) and programmed instruction (PI), and discusses pragmatic concerns in computer programming. Topics addressed include:…

The Department of Defense (DOD) has undertaken major research and development programs to improve the quality of their documentation, yet there continue to be major deficiencies in the quality of the manuals produced. In an attempt to identify factors in the design and development process that may be contributing to such deficiencies, this project…

This paper provides a description of the development of an honors program at Gulf Coast Community College (GCCC). The description is organized around three flow charts corresponding to different stages in the program's development, and which are followed by more detailed explanations. The first flow chart deals with program planning and…

This report provides the documentation for a proposed interactive videodisk to be produced for use in orienting freshman students to the Harvey A. Andruss Library of Bloomsburg University (Pennsylvania). A rationale for the project and a plan of action are followed by a production time line and tentative program outline. An outline of the library…

Advice on the selection of suitable instructional materials to support the chosen method(s) of instruction is offered in this booklet. The first of four sections takes a brief look at the different roles that instructional materials can play in the three main instructional modes--mass instruction, individualized learning, and group learning. The…

A description of the development and application of a hierarchical/binary model by which a curriculum may be analyzed to determine alternative instructional sequences given particular instructional objectives and limiting constraints forms the body of this report. The background of the project as part of an effort by the U.S. Navy Recruiting…

The search for a job with the federal government can be a confusing and frustrating experience. The purpose of this booklet is to explain the federal employment system; to simplify the search for a federal job; to assist in the completion of the basic government employment application form, the Personal Qualifications Statement, Standard Form 171…

This manual describes the Virginia Community College System's strategic and operational planning methodology for student services: the Student Services Planning Model (SSPM). Introductory material outlines the role, philosophy, and objectives of the SSPM; offers guidelines for its use and background to its development; and presents the assumptions…

Specific circulation desk procedures and policies which student assistants helped to create and for which they are responsible are listed. A checklist for students to use in assessing their skills and knowledge of procedures and locations is provided, as well as a list of 30 questions frequently asked by library patrons; answers are included.…

The purpose of this study was to provide New Orleans public school administrators and teachers with the information and tools needed to design a systems-based mastery learning (ML) approach to secondary social studies teaching and learning. The following information and tools are provided in this report. There is an introduction to the basic…

The message of this article is that there are many types of problems ordinarily requiring advanced techniques or special insight to solve which can now be done as simple programming exercises on inexpensive programmable calculators. Several examples appropriate for the secondary school curriculum are given. These are: (1) evaluating polynomials;…

A detailed work plan is presented for the conduct of Phase II activities, which are concerned with creating a pilot test file, conducting a test of it, evaluating the process and input of the file, and preparing the file management plan. Due to the outcomes of activities in Phase I, this plan was revised from an earlier outline. Included in the…