With the advent of the knowledge era, teacher education needs to prepare teachers to face the changing technological contexts and to model pedagogies and tools for better forms of learning. Despite much enthusiasm about the roles of technology in education, its role in transforming teacher learning, in ways aligned with advances in the learning…

The emergence of a knowledge-based economy (k-economy) has spawned a "new" notion of workplace literacy, changing the relationship between employers and employees. The traditional covenant where employees expect a stable or lifelong employment will no longer apply. The retention of employees will most probably be based on their skills…

A methodological framework for the delivery of knowledge, performance, and learning (KPL) systems is presented. The role of the KPL system is currently taken by learning management systems or learning and content management systems, and many of these systems facilitate the technical aspects of learning objects. However, they are still rooted in…

Universities are drawn to portals as an effective way of organizing and delivering campus services and information. In a university environment, where the desire for local autonomy and the impetus for centralization are in constant tension, a portal seems especially appealing because it allows local solutions through a shared medium. But the fact…

This document gives an overview of current needs expressed so far in the project for multimedia management and real-time communication services between groups of learners/workers and examine the kind of support that a standard-based technical solution "off-the-shelf" can help in solving main technical issues and in focusing on…

We presume that models and theory in instructional design inform professional practice, but theory has not been consistently built from the professional experiences of instructional designers. This study draws on the observations of five instructional designers who discuss their professional identities, their communities of practice and their…

Most large enterprises now have some type of portal to organize their internal information services. Few, however, have the long history of the SPIKE project at the University of Pennsylvania's Wharton School. Originally developed during the 1994-1995 school year, SPIKE was an intranet information portal before the term "information…

This paper investigates the perceptions of the heads of 12 Library and Information Science (LIS) schools on Knowledge Management (KM) education. These heads from North America, Europe and the Pacific region had either been offering KM courses or had an apparent interest in such programs. Data about perceptions were gathered on the nature of their…

Purpose: This paper aims to look at the issue of culture's role in knowledge transfer within multinational corporations (MNCs). Studies of MNCs have hinted at the importance of culture to the performance of subsidiaries. Using Hofstede's cultural dimensions of power distance, individualism/collectivism, uncertainty avoidance, and…

The nature of collaborative learning involves intensive interactions among collaborators, such as articulating knowledge into written, verbal or symbolic forms, authoring articles or posting messages to this community's discussion forum, responding or adding comments to messages or articles posted by others, etc. Knowledge collaborators'…

The University of Virginia's School of Continuing and Professional Studies (SCPS), serves a broad, ethnically diverse and talented community of over 15,000 adult students each year. The SCPS mission is to facilitate lifetime learning by providing educational opportunities of the highest quality so that learners can achieve their personal and…

Research and practice in human performance technology (HPT) has recently accelerated the search for innovative approaches to supplement or replace traditional training interventions for improving organizational performance. This article examines a knowledge management framework built upon the theories and techniques of case-based reasoning (CBR)…

Many researchers and practitioners contend that all institutions respond to changing market need and can create competitive advantage through innovation and creativity. Each year, institutions expend significant resources developing new products and processes and yet research shows that more than half these initiatives fail. Successful…

Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…

In many organizations, collaborating with peers, sharing resources, and codifying know-how are not typical facets of work activity. For such organizations, knowledge management support must help people identify and orient to opportunities for collaboration and sharing, articulate values and best practices, and assimilate sharing knowledge as an…