This paper focuses on the application of total quality management (TQM) in human resources development. It analyzes writings of five leading total quality authors from which four basic principles, or pillars, are derived as the basis for the application of total quality within the instructional setting. The pillars are: (1) customer satisfaction;…

This book addresses the goal of radically repositioning training from a peripheral role in the organization to that of a provider of bottom-line results, return on investment, and driver of performance. Each of five parts, and their respective chapters, begins with a changing mindset model that implies a shared perception, by both the individual…

These four papers are from a symposium that was facilitated by Nancy Dixon at the 1995 conference of the Academy of Human Resource Development (HRD). "Reliability Testing of Multirater Feedback" (Wim J. Nijhof, Anne Jager) focuses on testing the reliability and validity of the multirater feedback system. Findings are reported that conclude that…

These five papers are from a symposium that was facilitated by Elwood F. Holton, III at the 1995 conference of the Academy of Human Resource Development (HRD). "HRD Alignment: A Systemic Assessment of HRD in Organizations" (Richard J. Torraco) describes the HRD alignment model as a model for evaluation that offers a systemwide perspective on HRD…

These five papers are from a symposium that was facilitated by Darlene Russ-Eft at the 1995 conference of the Academy of Human Resource Development (HRD). "The Setting of Goals for Skill Acquisition" (Howard J. Klein, Peg Thoms) reports a study of hospital managers that found that goal manipulation did not lead to significant main…

With respect to the educational attainment of students and skill levels of the labor force, America cannot compete well on an international stage. Comparative international examinations reveal that American students know less than their counterparts in other advanced industrial countries. To help improve students' skill and educational levels, the…

Case studies of 15 leading employers in the United Kingdom were conducted to examine their career development practices. Employees, line managers, executives, and human resources professionals in the finance, energy, high technology, manufacturing, service, and public service sectors were interviewed regarding the career development practices and…

A project analyzed the impact of Youth Credits, a new system for funding youth training. The system was introduced as a pilot project by 10 English/Welsh Training and Enterprise Councils (TECs). Focus was on early school leavers' participation in training and on their achievement of vocational qualifications. Data were obtained from the Youth…

This document contains four papers presented at a symposium on performance improvement moderated by Edward Schorer at the 1996 conference of the Academy of Human Resource Development (AHRD) "The Organizational Ecology of Ethical Problems: International Case Studies in the Light of HPT [Human Performance Technology]" (Peter J. Dean,…

This paper identifies federal social policy concerning tax credits as it applies to work force training--its history, participants, implications, and impact. The paper outlines five programs--the Targeted Jobs Tax Credit (TJTC) program of 1978, the National Individual Training Account Act of 1984, the Job Training Partnership Act (JTPA) of 1983,…

Prepared by the California State Board of Education in response to requirements of the Carl D. Perkins Vocational and Applied Technology Education (VATEA) Act, this 10-chapter plan provides the basis for state operation and administration of VATEA funds for 1994-96. The first section describes state economics, demographics, employment rates,…

Human capital is one of the central strategic factors in the location of production facilities in Germany. It can be formed and maintained only by qualified basic education, vocational training, and further training. The best possible and continuously updated qualifications are necessary and advantageous for the individual as well. Unskilled…

This document provides an overview and minority viewpoints on Senate Bill 1020. S. 1020 would authorize the Department of Labor to make grants to nonprofit organizations to research, identify, and develop new and advanced workplace technologies and practices to promote the improvements of workers' skills, wages, working conditions, and job…

The second phase of a two-phase study evaluated (through 24 care studies in California, Missouri, Illinois, and New York) the feasibility of implementing an evaluation model of workplace-based retraining programs developed during the first phase of the project in California. The feasibility study addressed two components of an evaluation system:…

This document contains presentation summaries from a conference on "Responding to Welfare Reform." The first presentation, from the American Association of Community Colleges (AACC), deals with the impact of welfare reform on two-year colleges. It discusses the national impact of TANF, the results from a July 1997 AACC survey concerning…