Provides a qualitative procedure for gathering students' verbal protocols when using computers to solve ill-structured business problems. Presents a computer-aided problem-solving analysis model for protocols that reveal students' thinking processes, problem-solving methods, and computer problems encountered. (SK)

Discusses usability testing as a tool for evaluating the effectiveness and ease of use of academic library Web sites; considers human-computer interaction; reviews major usability principles; and explores the application of formal usability testing to an existing site at the University at Buffalo (NY) libraries. (Author/LRW)

This article proposes a mathematical model of Intelligent Tutoring Systems (ITS), based on observations of the behaviour of these systems. One of the most important problems of pedagogical software is to establish a common language between the knowledge areas involved in their development, basically pedagogical, computing and domain areas. A…

The discipline of software engineering can be extended in a natural way to deal with the issues raised by a systematic approach to the design of human-machine interfaces. The user should be treated as part of the system being designed and projects should be organized to take into account the current lack of a priori knowledge of user interface…

Methods used to encourage engineers to use the IBM Technical Information Retrieval Center are described. (PF)

This paper focuses on graphics and how they can be created, in real time, from information stored in a database, and the application of this technique to computer-assisted instruction (CAI). It is noted that this is a special case of the general trend towards endowing instructional systems with a degree of decision-making or design expertise, as…

Excerpts from a transcript of computer "conversations" provide the basis for a study of how people manage ongoing interaction, given the constraints of computer-mediated discourse, and whether any unusual conventions are used in doing so. The discourse was analyzed using address, topical references, and adjacency pairs to link the…

This synthesis of the research on direct manipulation interfaces explores the nature of directness in computer interfaces and demonstrates that the concept of directness is complex, including two gulfs--for execution and evaluation--and two kinds of mappings--semantic mappings and referential distance. Examination of the complexities of the…

Arguing that understanding what lies behind the apparent usability of direct manipulation style interfaces might not only help in building better interfaces, but can also draw attention to possible side effects, this paper uses examples from a prototype data manipulation system to pursue a characterization of direct manipulation interfaces as…

This paper is concerned with providing automatically generated online explanations to the user of a user interface or "tool" about what the interface can and cannot do, and what parameters or options are available or required with a given command. The COUSIN interface system, developed at Carnegie-Mellon, supplies a cooperative…

A project at the ERIC Clearinghouse on Information Resources has resulted in the extension of the ERIC database to microcomputer. Small subject-related files for current-awareness purposes are downloaded from the ERIC tapes and are made available for searching with Apple II Plus microcomputers. Since the target audience for this system is…

The relationship of ergonomics (the study of man in relation to his working environment) and training is examined in the context of physical stress, training time required, man-machine systems, skill and job performance analysis, and training effectiveness. (AG)

Requirements for a desirable authoring system are reviewed and a proposal for an interrogative authoring system presented. (Author)

This report consists of two papers on MENUNIX, an experimental interface to the approximately 300 programs and files available on the Berkeley UNIX 4.0 version of the UNIX operating system. The first paper discusses some of the psychological concerns involved in the design of MENUNIX; the second is a tutorial user manual for MENUNIX, in which the…

This report describes the principal findings and recommendations of a 2-year Rand research project on machine-aided knowledge acquisition and discusses the transfer of expertise from humans to machines, as well as the functions of planning, debugging, knowledge refinement, and autonomous machine learning. The relative advantages of humans and…