An increasing number of library patrons are hard of hearing. The U.S. Bureau of Census projected that 35 million North Americans would suffer from hearing loss by the year 2005 based on the age-population projections. These individuals would have at one time been labeled as deaf due to the lack of assistive hearing technology such as hearing aids…

In this article, the author discusses the most important thing she thinks school libraries should work toward. It is important for a school librarian to know and understand the mission of the school. It is also important to formulate a mission for the school library program. School librarians must think about and reflect on their own beliefs. What…

Libraries have always been poised at the crossroads of access tools and content. Librarians, their personnel, and supporters have worked for generations to create tools to store and utilize content for the benefit of patrons. Libraries house materials and the tools to unlock them; their staffers teach patrons to use the materials and associated…

Electronic communication technologies continue to change the landscape of reference services. For many users, virtual communication is the preferred means of conversing. Synchronous virtual reference, similar to other synchronous means of communication, is an important method for reaching students and for providing teaching and learning…

At the beginning of each school year, the Languages and Humanities Division at Chandler-Gilbert Community College (CGCC) meets to discuss first-year composition matters. Faculty leave the workshop renewed by the collaboration and buoyed by the promise and potential of a new semester. Yet, when classes actually begin, faculty may find that they are…

While this Report is presented to the Library of Congress, it situates recommendations to the Library in the broader context of the environment in which the Library does and could function. Thus, the Report discusses and makes recommendations not only to the Library, but also to other current and potential participants in this environment. The…

In 2001, Eastern Washington University's Libraries began a laptop circulation program with seventeen laptops. Today, there are 150 laptops in the circulation pool, as well as seventeen digital cameras, eleven digital handycams, and thirteen digital projectors. This article explains how the program has grown to its present size, the growing pains…

Purpose: This paper aims to investigate how public libraries in Ireland are using their websites to present local studies collections online. Design/methodology/approach: All the websites of public libraries in Ireland were evaluated against a checklist of 50 criteria by one of the authors. An analytic description was provided of the four…

As a group, readers' advisory (RA) librarians are a chatty bunch when it comes to what they are reading. They share book ideas with their friends and families. The adoption of online RA conversation forms is helping to extend these opportunities even further and offers a fascinating testing ground for RA work. Librarians have found that offering…

When the Johnson County Library (JoCo Library), a midsize suburban public library in Kansas City, Kansas, completely rebuilt its 2,000-plus-page website--one that had remained relatively stable for almost 5 years--the reaction from patrons and staff members was overwhelmingly positive. The web development team at the JoCo Library realized that the…

The United States no longer has a workforce dependent on operating machinery and performing repetitive tasks. Educators are therefore challenged to change the way students learn and to provide a workforce that is innovative and that has the ability to design new jobs. To do this, students must learn to be problem solvers, to create products that…

Ongoing theft from library patrons may be the work of a determined thief, one who will not be deterred by the crimeproofing techniques that often stop less committed criminals. This type of theft can be deterred when the library staff makes their patrons aware that successful deterrence depends on them not abandoning their valuables. Other staff…

Librarians expend considerable resources to develop services and implement new products catering their users' changing needs. Such efforts begs for the involvement of library users in the development and/or beta process. The authors, both academic librarians, realized that much of their online services were underused, so they devised a plan to…

Librarians use online mapping services such as Google Maps, MapQuest, Yahoo Maps, and others to check traffic conditions, find local businesses, and provide directions. However, few libraries are using one of Google Maps most outstanding applications, My Maps, for the creation of enhanced and interactive multimedia maps. My Maps is a simple and…

Microsoft and Google have very different business models. Microsoft believes that if they build it, people will come--and buy their products. Google's approach is different: if they build it, people will integrate it into their lives. People use Microsoft's product on Microsoft's terms, but people use Google products on "their" terms. In this…