Describes the kind of training programs that AT&T and Citicorp offer to their employees. (IRT)

Education training programs in industry stem from several major needs--to accommodate the turnover and growth in personnel, to accommodate changes in knowledge and skills required by a company and its employees, and to improve the skills and performance of present employees. (Author/IRT)

Seven pitfalls to avoid when designing training programs using television. (LS)

Discusses benefits of testing in a training program based on experiences at the Learning and Performance Center (LPC) of Lucent Technologies. Topics include demonstrating the value of training to corporate clients; student reaction questionnaire results; purposes of testing; and benefits of testing to students, instructors, course developers, and…

Purpose: The purpose of this research is to identify key factors influencing employee learning from the perspective of owners/managers. Design/methodology/research: Data were gathered from owners/managers in a total of 27 small manufacturing and services firms through interviews and analysed using content analytic procedures. Findings: The…

The concept of Educational Ambassadors is embedded within the so-called "Danish model" of industrial relations. The Danish industrial relations system is characterised by strong collective organisations with national coverage, which conclude the collective agreements for various industries or sectors and which are mostly grouped under…

Purpose: To give an overview of prevalent views on and practices in management development in New Zealand. Design/methodology/approach: Employs a questionnaire, mainly Likert-scale, to interview human resource managers and line managers in 86 companies in New Zealand. The research model and instrumentation is based on existing research on…

Lifelong learning and professional development have been the focus of government organisations after the 21st century was declared the "learning century", amidst the impact of globalisation and growth of knowledge-based economies. Although lifelong learning and professional development opportunities are available in most government…

This dissertation explores the private-public sector partnership between CVS/pharmacy and the federal/state workforce development system in Minnesota. The study describes how CVS creates partnerships with the federal/state system of one-stop career centers and other partners in the workforce development arena such as community or faith-based…

Learning in workplaces is always mediated through talk. It is tempting for management to seek to utilise everyday talk as part of learning and therefore enhance productivity. This paper examines the responses of workers to interventions that aim to formalise informal conversations at work as part of an explicit workplace learning strategy. It…

Purpose: The purpose of this paper is to open up discussion about the relationship between trade unions and workplace learning. Design/methodology/approach: The paper is based on an analysis of a series of case-studies of restructuring in the European steel industry, incorporating interviews, observation and documentary analysis. Findings: The…

This study examined use of a strategic planning process to reinvent a corporate training department. The naturalistic case describes how the corporate training function gained credibility and influence with senior management, developed alignment with organizational goals, and began transforming the function into a performance improvement…

Using the UK experience as a template, this paper explores the concept of competencies as a viable bridge to employer engagement. In this context, the definition of competency coalesces into three primary interpretations (input, output and "behaviour"), leading to three applications: work related skill sets, standards and…