Discusses skills development and presents a matrix that combines two skills classifications: closed and open skills, and discrete and continuous skills. Examples of each type of skill are given, implications for instructional design are considered, and the creation of a museum of examples of open-skilled products and performances for instructional…

Argues that, when technical publications and technical training departments work together, writers learn from trainers about the users, trainers get help in producing training materials, users get integrated training and technical manuals, and the company displays a unified approach. (SR)

Presents training program components for environmental consulting and testing positions: (1) preparation, (2) conducting the training, and (3) evaluating the training. (MCO)

Provides an outline by which corporations can develop internal auditing programs to comply with government standards. Points discussed include roles and responsibilities; instructional design; and supporting documents. (MDH)

Analyses whether the participation of workers in general, sector-specific, and firm-specific training affects their expectations on job mobility within or outside the call centres sector. Distinguishes between the perceived difficulty to find an equally attractive job and the inclination to quit for another job. Employing data on 525 call centre…

This paper is about a study, which has been carried out at a chemical production facility in Izmir, Turkey during the spring of 2006 using Participatory Action Research process in a training course exploiting Learning Management System. The system has been tested with 12 chemists working in this factory. The technical training course was carried…

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

Although few technologies have expanded as rapidly as computer technology, little is known about education and training for computers. In view of this, experts in the fields of computer technology and computer training were interviewed to identify those elements that are essential in training workers to become proficient with computers. Seven…

Workplace education curriculum models may be based on the functional context, ethnographic/student-centered, or participatory approach. Curricula based on the functional context approach focus on the abilities (functions) needed by workers at a specific worksite, and workers are unlikely to have much input in deciding what or how they will study.…

This guide contains information about apprenticeship programs in the skilled trades, especially in North Carolina. The guide, modeled in part on the "Ohio Apprenticeship Notebook," opens with a general description of the system of apprenticeship, including an account of the role of the North Carolina Department of Labor. The next section…

The article presents a model suggesting that the continuous flow technique can be applied to industrial training by applying production management techniques to skills training. (Author)

The Road Transport Industry Training Board has recognized that manpower planning was the key to estimating the industry's training needs. The effective training methods discussed are: management training, Group Training Associations, apprentice training, direct training, and mobile-training service. (Author/BP)

This document reports on a study of the training needs that result from actual or impending corporate takeovers, based on needs assessments at three corporations conducted by students as part of a university class over a period of 10 weeks. The first section describes the study's background and methodology. The qualitative research methodology…

Over a 5-week period 43 typical trainers in a nationwide corporation were observed to determine uses and abuses of training techniques. The adult educators who were observed were technically expert, but otherwise untrained. Factors that enhance or detract from training effectiveness were identified, specifically as regards organizing and…

The Production Control Training Program is a competency-based management training program currently in operation at the Defense Systems Division of Honeywell, Incorporated. Designed with the needs of the adult learner in mind, the program involves pretests and meetings between supervisors and individual staff members to identify individualized…