Applying a body of theory and empirical research in the study of customer loyalty drivers in the services sector, this paper sets out a number of marketing and Web site design implications for e-retailers. It then suggests several means by which e-retailers can manage customer perceptions to increase sales and develop greater customer loyalty.…

Focuses on the growth of the United Kingdom company Ingenta in the United States. Highlights include a new partnership with Gale Group related to their InfoTrac databases; indexing and full text coverage; standards; and other Ingenta acquisitions. (LRW)

Online communities are structures that can meet the learning needs of members while simultaneously providing companionship, support, and recognition of the value of adults' experiences. SeniorNet is a nonprofit system of community-based learning centers and online services targeted to those over 55. (JOW)

It is easy for a library systems administrator to sometimes feel quite overwhelmed by the responsibilities of the job. Keeping a network running smoothly is a challenge in itself, but they must also be concerned with protecting the network from the many threats that exist. Constant vigilance is necessary to guard against electronic attacks…

In the study described in this paper, the major components of an electronic performance support system are described and the use of scaffolding techniques within such electronic environments is explored. Four different types of scaffolding are discussed: "conceptual" (supportive) scaffolding, "metacognitive" (reflective) scaffolding, "procedural"…

The need is often not more resources, but the right resources, delivered when the user needs them. In today's knowledge economy, where job roles and requirements change frequently, resource delivery systems that allow customization of information, functions and contents by users are increasingly needed. Schatz discusses the inherent challenges of…

In this study, we investigated the use of a web-based tool designed to influence levels of student self-efficacy by engaging participants in a time management strategy. On a daily basis for 16 days, a total of 64 undergraduate and graduate students engaged in the web-based time management tool in which students set goals regarding how they planned…

Multiuser virtual environments (MUVEs) are quickly gaining importance as tools for foreign language instruction by promoting collaboration and social presence in a lifelike 3-D environment. One of the largest and fastest growing of these MUVEs is Linden Lab's "Second Life" (SL). With an international membership of over 9,000,000 residents, SL is…

As a potential solution to increasing demands on mental health services at universities, this project seeks to develop an informal online learning community for mental health support and education. Students' use of the Internet and Information and Communication Technologies (ICT), especially to access health information, provides a supporting…

Automatic test generating system in distributed computing context is one of the most important links in on-line evaluation system. Although the issue has been argued long since, there is not a perfect solution to it so far. This paper proposed an innovative approach to successfully addressing such issue by the seamless integration of genetic…

This paper discusses the present status of the bibliographic database industry, reviews the development of online databases of interest to the petroleum industry, and considers future developments in online searching and their effect on libraries and information centers. Three groups of databases are described: (1) databases developed by the…

The results of a study carried out under the auspices of the Council on Library Resources are described. (Author)

This bibliography provides annotations on over 165 testing sources in the collection of the Humboldt State University (California) Library. Focus is on psychological and educational tests. Information resources are grouped according to information need, including sources of tests or information about tests, and by subject. The Library does not…

This digest describes how to use a microcomputer as a terminal to access ERIC online. Hardware and software requirements are explained, configuring the software is described, and basic requirements for specific microcomputers are listed. One diagram is included. (EW)

This brochure describes MIDASTA (Microcomputer gestutztes Datenverwaltungssystem fur Terminologie Arbeit), a computerized Chinese-German-English, German-Chinese-English, and vice versa, dictionary of reprography terminology. It also provides information on the uses of the system and the necessary hardware and software, and briefly describes…