Describes the programs and courses of the sales training department at British Airways from induction to management level. The staff uses one of the largest commercial computer facilities in the world to provide seat reservations, fare quotations and tickets, hotel reservations, and tours. (MF)

Current methods of introducing creativity techniques in industrial training courses can be modified to increase the amount of personalized learning, according to the authors. They offer a framework for a new approach to creativity training in short courses and workshops, with both in-house and business school examples. (MF)

Compares the process of instructional development (ID) in the corporate environment with ID in the educational environment. Needs assessments conducted by professional associations are reviewed, a critical incident survey to assess local training needs is described, and an outline for a graduate instructional technology program to prepare…

Discussion of visible models of training course organization covers uses for course designers, including clarifying course structure, planning lessons, communicating course requirements, and presenting a course overview; six steps to produce a visible model; and benefits for designers, instructors, and students. An example of a schematic diagram…

Outlines the development of a strategy that applies quality management techniques to a training development program based on experiences at Lloyds Bank (United Kingdom). Topics discussed include computer-based training and software development; environmental influences affecting standards development; quality control; assessment against the…

Presents a model for evaluating performance-based instruction that is intended for use by human resource development/performance technology professionals. Highlights include goal setting; program design and implementation; evaluating the use and impact of training; instructional tasks, including sequencing; quality of student products; and…

The use of games in corporate training began in the 1950s. In subsequent years the use of games has increased, while the look and feel of the games being used has evolved. Unfortunately, very little research regarding the effectiveness of games as a training tool has been conducted; and, the research conducted often yields conflicting results. The…

Some of the few U.S. studies on the link between training and productivity have used a subjective measure of productivity or a measure of the productivity of the most recently hired worker relative to a fully trained worker, rather than output, labor productivity, total factor productivity, or value-added measures. Administered by the U.S. Bureau…

The National Center on the Educational Quality of the Workforce's National Employer Survey represents a unique source of information on how employers recruit workers, organize work, invest in physical capital, and use education and training in the workplace. The U.S. Bureau of the Census administered it as a telephone survey to a nationally…

Since 1976, Mississippi's Itawamba Community College (ICC) and Tecumseh Products Company (TPC) have maintained a cooperative relationship providing the firm with support and services stemming from ICC's Skill/Tech One-Stop Career Center. The support offered to TPC has included the following: (1) since 1976, 105 pre-employment classes have been…

There are many avenues available to computer-assisted instruction (CAI) practitioners and developers in search of access to new ideas, research findings, and emerging technologies that will assist them in developing CAI products. Seven such avenues are described in detail: (1) graduate student interns, who bring unique insights, theory, and…

This study compared the effectiveness and efficiency of trainees in the Onan small products gasoline course under two training curricula: (1) the control group curriculum was the in-place course on the Emerald generator set; and (2) the experimental group curriculum was essentially the same with the addition of one lesson based on methods used by…

In the face of changing economic conditions and shifts in skill requirements caused by technology, American corporations must integrate learning as an integral part of their functioning. Businesses must implement learning-intensive production, speed up the process of learning how to improve training, and learn how to assess the results of…

Noting that cross-cultural and language barriers pose formidable challenges to managers, a case study examined the application of selective nonverbal communication strategies (nonverbal cues, learning by observation, and the organization of learning) for management and training development efforts within diverse cultural environments. Source…

In the face of chronic youth unemployment, decision makers in many countries are questioning the role and effectiveness of alternance between school-based vocational training and in-company work experience. This notion applies to three very different realities: training courses offered as an alternative to traditional school-based training for…