From 2016 to 2020, ten smaller schools in one regional library consortium participated in a user needs assessment project. This article documents the process for implementing a collaborative user needs assessment by utilizing the shared interest and enthusiasm of a team of librarians to create a consortial toolkit. The toolkit supplied direction…

This multi-component study assesses perceived mechanisms through which undergraduate and graduate college students use social media and learning management systems (LMS) through multiple regression path modelling. The literature review outlines current work related to investigating the mechanisms of learning through LMS and social media, and…

For decades, declines in library reference use have been inextricably tied to technological improvements. This article asserts that reference staffing models may be a significant predictor of a decline in reference questions. Using two years of data, collected from a large public university, the researchers determined user preferences among five…

Database trials do not often garner a lot of feedback. Using community-organizing techniques can not only potentially increase the amount of feedback received but also deepen the relationship between the librarian and his or her constituent group. This is a case study of the use of community-organizing techniques in a series of database trials for…

This article investigates academic library needs of doctoral students. The study identifies PhD students' information literacy training needs and explores current levels of library engagement, barriers to use, and gaps in existing services. First-year PhD students at Ulster University (UU) were surveyed and interviews were undertaken with three…

Researchers have indicated that the widespread adoption of digital technologies has changed the way we interact with each other and distinguishes digital natives from their older counterparts. Since young people are actively engaged in participatory cultures, this study aims to explore the linkages of aspects of literacy and principles of…

Knowledgebase and information management systems have existed for many years within academics and professional organizations. These technologies have greater importance within academic's programs due to the need and responsibility of creating and transferring knowledge and reliable information to their communities. In today's global, digital, and…

Researchers increasingly engage with the digital archives built by libraries, archives, and museums, but many institutions still seek to learn more about researchers' needs and practices with these digital collections. This paper presents a user assessment study for "Emblematica Online," a research digital library that provides digitized…

This quantitative study examined the information literacy skills among graduate students in the College of Education at Kuwait University. The study's aim was to investigate the level of information literacy among the selected students, including their awareness, skills, and information needs, as well as the college's role in supporting this…

High-quality customer service is an important aim of the library experience. Its importance is evidenced by attention given to the topic in scholarly literature and academic conference proceedings. This article describes the challenging process of creating and delivering a blended customer service training curriculum to all library staff working…

Despite high aspirations, many students do not complete postsecondary education. Some scholars advocate for providing more college information to increase enrollment and reduce attainment gaps but this approach overlooks what school counselors and students do with information. Based on interviews and participant observations drawn from 20 urban…

Purpose: This study examines how agricultural extension experts use Information Communication Technologies (ICTs) in extension organizations and how they perceive their usefulness for agriculture extension delivery in Ethiopia. Design/Methodology/approach: An exploratory case study was conducted on 'Agricultural Knowledge Centers' (AKCs) in four…

Introduction: This study reports an investigation into the ways in which people engaged in a serious leisure activity can experience using information to learn (also known as information literacy). Method: Data were collected through twenty-two semi-structured, one-on-one, phenomenographic interviews conducted with identified serious leisure…

This article explores users' level of satisfaction with the information in the online space of a university library during the pandemic and the russian-Ukrainian war. The authors analyzed the services and activities that the library provided online and examined whether they satisfied users' information needs. Using a questionnaire, the study…

This paper examines the merit of conducting a qualitative analysis of LibQUAL+® survey comments as a means of leveraging quantitative LibQUAL+ results, and using importance-satisfaction matrices to present and assess qualitative findings. Comments collected from the authors' institution's LibQUAL+ survey were analyzed using a codebook based on…